Haley Haws
Summary
Dynamic Office Manager with a proven track record at Dental After Hours, excelling in customer service and office administration. Enhanced operational efficiency through effective multitasking and organizational skills, while maintaining confidentiality and accuracy in financial records. Recognized for improving customer satisfaction and fostering positive relationships with clients and staff alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Dental After Hours
06.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Dental Lab Technician
Diamond Head Dental Lab
10.2018 - 01.2019
- Reduced turnaround time for dental appliances through effective time management and organization skills.
- Collaborated with dentists to create accurate and customized dental restorations for patients.
- Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
- Completed detailed models of patients' mouths to create accurate devices.
- Prepared wax bite-blocks and impression trays for use.
- Removed excess metal or porcelain and polished surfaces of prostheses or frameworks using polishing machines.
Dental Assistant/ Front Office Manager
Ismile
02.2018 - 10.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Resolved patient complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Two Rivers High School
Ogden, UTSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Payroll processing
- Credit and collections
- Multitasking and organization
- Excellent communication
- Reliability
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- Certified Dental Assistant
Timeline
Office Manager
Dental After Hours
06.2019 - Current
Dental Lab Technician
Diamond Head Dental Lab
10.2018 - 01.2019
Dental Assistant/ Front Office Manager
Ismile
02.2018 - 10.2018
Two Rivers High School
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