Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Hayes

Fort Worth,TX

Summary

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

Dallas Detox Center
10.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

In-Home Nanny

Care.com Inc
01.2019 - 12.2019
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.

Housekeeping Supervisor

Liberty Hotel
01.2019 - 09.2019
  • Collaborated with housekeeping and maintenance teams to ensure guest rooms were ready for arrivals.
  • Streamlined housekeeping operations by developing efficient cleaning schedules and staff assignments.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Carhop

Sonic
03.2018 - 01.2019
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

High School Diploma -

Brazos River Charter
Nemo, TX
05-2018

Skills

  • Case documentation
  • Organization and multitasking
  • Email and telephone etiquette
  • Client advocacy
  • Problem-solving
  • Relationship building
  • Crisis intervention
  • Emotional awareness

Certification

  • C.P.I. Training
  • P.R.S.S. Certified

Timeline

Case Manager

Dallas Detox Center
10.2023 - Current

In-Home Nanny

Care.com Inc
01.2019 - 12.2019

Housekeeping Supervisor

Liberty Hotel
01.2019 - 09.2019

Carhop

Sonic
03.2018 - 01.2019

High School Diploma -

Brazos River Charter

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Haley Hayes