Summary
Overview
Work History
Education
Skills
Timeline
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Haley Howington

Fort Mill,SC

Summary

Proactive Shift Supervisor with extensive experience in customer service and cash management. Skilled in inventory management, scheduling, and ensuring adherence to company standards. Strong communicator dedicated to creating a positive customer experience and supporting team development for optimal performance.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2022 - Current
  • Uphold the company mission and values. Focused on connecting with every customer and creating a “third place” experience.
  • Make customer orders quickly and correctly. Ensure every customer is getting the best quality coffee and food.
  • Handle customer concerns and ensure any issues are fixed promptly.
  • Manage all money in the store. This is done through counting and parring tills, creating deposits and change orders, separating tips, and assigning each barista to their own till.
  • Ensure baristas are following company policies and standards. Have coaching and development conversations when necessary.
  • Help the team meet drive through time goals. Peak time goal is under 45 seconds, all day goal is under 1 minute.
  • Manage inventory and place orders based on business needs. Count all products on hand and order the correct amount of product.
  • Create and follow through a daily plan. Assign baristas to positions, assign break times, ensure all baristas know their goals, and flex that plan if necessary for business needs.
  • Assist the store manager by communicating clear, specific feedback regarding employee performance and anything they need to be aware of to help support the team.
  • Assist the store manager in handling staffing issues and creating the schedule.
  • Complete routine inspections of materials, products or equipment to proactively detect problems.

Education

High School Diploma -

Nation Ford High School
Fort Mill, SC
08.2022

Skills

  • Customer service
  • Management
  • Cash management
  • Time management
  • Inventory management
  • Microsoft programs (excel, word, spreadsheet)
  • Communication
  • Scheduling

Timeline

Shift Supervisor

Starbucks
10.2022 - Current

High School Diploma -

Nation Ford High School

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Haley Howington