Haley Johnson
Scotts Valley,CA
Summary
Dedicated and reliable customer service professional with leadership experience in retail operations, team management, scheduling, and customer relations. Strong ability to lead teams in fast-paced environments while maintaining excellent customer satisfaction and efficient store operations.
I take pride in being a dependable and hardworking employee who consistently shows up ready to support both customers and team members. Throughout my experience in retail leadership, I have demonstrated strong reliability, adaptability, and commitment to maintaining a positive work environment. I work well under pressure, remain organized during busy shifts, and am always willing to step in where needed to help the team succeed.
Overview
7
7
years of professional experience
Work History
Customer Service Team Lead
Nob Hill Foods
Scotts Valley, CA
08.2019 - Current
- Supervise and support customer service team members in a fast-paced retail environment
- Manage employee scheduling and daily task delegation
- Handle customer concerns and resolve issues professionally and efficiently
- Assist with inventory management, stocking, and maintaining store organization
- Train new employees on company procedures, customer service standards, and workplace safety
- Support store leadership with operational duties and team performance
Education
High School Diploma -
San Lorenzo Valley
Felton, CASkills
- Customer Service
- Team Leadership
- Employee Scheduling
- Inventory Management
- Conflict Resolution
- Communication
- Retail Operations
- Problem Solving
- Training & Onboarding
- Cash Handling
Timeline
Customer Service Team Lead
Nob Hill Foods
08.2019 - Current
High School Diploma -
San Lorenzo Valley