Haley Joiner
Festus,MO
Summary
Retail team-building and management professional with a track record of improving execution, accountability, and service outcomes. Strong communication foundation in reading, writing, editing, and research for accurate documentation and content creation. Published author and collaborative contributor to team projects and activities.
Overview
8
8
years of professional experience
Work History
Team Leader
Target
Arnold, Missouri
09.2019 - Current
- Coached team members to enhance skills and boost job performance.
- Trained new team members on store procedures, safety standards, and service expectations.
- Encouraged open communication among team members to strengthen collaboration.
- Clarified employee expectations and provided guidance to improve understanding.
- Managed daily store tasks to ensure efficient workflow and maintain customer satisfaction.
- Resolved guest concerns with clear communication and strong knowledge of store policies.
Assistant Manager
Rue 21
Crystal City, Missouri
03.2019 - 09.2019
- Assisted store manager with hiring, training, and providing performance feedback to enhance team capabilities.
- Maintained daily staff schedules across departments and shifts to ensure adequate coverage.
- Monitored attendance, availability, and leave requests to support scheduling.
- Addressed customer service questions and complaints promptly to improve customer satisfaction.
- Supported inventory checks, shipment receipt, and stockroom setup.
Customer Service Desk Associate
Kmart Corporation
Crystal City, Missouri
08.2018 - 03.2019
- Resolved customer concerns quickly to support satisfaction and repeat business.
- Assisted customers with product information and clarified store policies to enhance customer understanding.
- Managed returns and exchanges while following company procedures.
- Counted cash drawers accurately during end-of-day procedures and reconciled daily register totals in the retail cash office.
- Prepared bank deposits and secured currency for pickup.
Education
Master's Degree: Legal Studies
Purdue Global
09-2027
Bachelor of Arts - English
University of Missouri- St Louis
St Louis, MO12-2024
Skills
- Employee training and coaching
- General management skills
- Schedule management
- Performance evaluation
- Project management
- Work planning
- Written communication
- Administrative skills
- Microsoft Office proficiency
- Customer service
- Event planning
- Public relations
- Brand communication
- Writing and editing proficiency
- Legal analysis
- Editorial planning
Timeline
Team Leader
Target
09.2019 - Current
Assistant Manager
Rue 21
03.2019 - 09.2019
Customer Service Desk Associate
Kmart Corporation
08.2018 - 03.2019
Master's Degree: Legal Studies
Purdue Global
Bachelor of Arts - English
University of Missouri- St Louis