Haley Kerze
Colorado Springs,CO
Summary
Dynamic food service professional with a proven track record at Taco Bell, excelling in multitasking and customer service. Recognized for enhancing customer satisfaction and maintaining high food safety standards. Quick learner with strong problem-solving skills, committed to fostering a positive team environment and ensuring operational efficiency.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Taco Bell
Round Rock, TX
04.2018 - 09.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Increased repeat business with high standards of food quality and service.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Reduced food preparation times by organizing workstations effectively.
- Improved dining experience by maintaining clean and organized eating area.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Implemented waste reduction strategies, contributing to cost savings.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
Customer Service Cashier
Gatti’s Pizza
Round Rock, TX
02.2016 - 03.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Data Entry
Accent Foods
Austin, TX
05.2017 - 08.2017
- Streamlined data entry processes by implementing efficient organizational systems.
- Improved accuracy of financial reports with diligent data entry and verification tasks.
- Streamlined payroll processing by implementing efficient and accurate data entry methods.
- Reduced errors in data entry through the implementation of automated data input procedures.
- Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
- Streamlined data entry processes for increased efficiency and accuracy in documentation.
- Increased accuracy in data entry tasks by regularly updating and reviewing database information.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Documented patient information and performed data entry procedures with accuracy and efficiency.
- Streamlined intake processes by implementing efficient data entry methods and reducing errors.
- Conducted data entry and recordkeeping to maintain client information.
- Identified data entry errors and reported to necessary departments.
Education
GED
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Problem-solving
- Cleaning and sanitation
- Attention to detail
- Positive attitude and energy
- Team oriented
- Flexible schedule
- Productivity and efficiency
- Working with diverse people
- Safe food handling
- Cash register operation
- Food preparation
- Food and safety standards
- Order taking accuracy
- Basic mathematics
- Food assembly
- Menu memorization
- Quality control
- Complex Problem-solving
- Food storage practices
- Food storage
Timeline
Food Service Worker
Taco Bell
04.2018 - 09.2018
Data Entry
Accent Foods
05.2017 - 08.2017
Customer Service Cashier
Gatti’s Pizza
02.2016 - 03.2018
GED