Summary
Overview
Work History
Education
Skills
Timeline
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Haley Kowaleski

Glen Carbon,IL

Summary

Professionally skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks Reserve Roastery
Chicago, IL
08.2025 - Current
  • Operated espresso machines and brewing equipment to ensure quality beverage preparation.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty to the brand.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • educated customers on coffee origins, flavor profiles, and brewing techniques.

Shift Manager

Starbucks
O'Fallon, IL
10.2024 - 08.2025
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Trained and mentored team members on operational procedures and customer service standards.
  • Ensured stock availability by effectively managing inventory levels.
  • Implemented quality control measures to boost product consistency.

Barista

Starbucks
Edwardsville, IL
05.2021 - 10.2024
  • Prepared high-quality beverages according to standardized recipes and customer preferences.
  • Maintained cleanliness and organization of workstations to ensure efficient service delivery.
  • Assisted customers with menu selections, providing knowledgeable recommendations to enhance their experience.
  • Operated cash register, processing transactions accurately while managing customer interactions effectively.

Sales Associate

Old Navy
Edwardsville, IL
10.2023 - 02.2024
  • Assisted customers with product selection and inquiries.
  • Maintained organized displays to enhance customer experience.
  • Processed transactions accurately using point-of-sale systems.
  • Worked alongside colleagues to achieve sales targets.

Education

Edwardsville High School
Edwardsville, IL
06.2022

Skills

  • Cash handling
  • Handling customer complaints
  • Delegating work
  • Mentoring and coaching
  • Inventory control
  • Shift leadership
  • Problem-solving
  • espresso and specialty coffee preparation
  • Time management
  • Espresso machine operation
  • Excellent memory

Timeline

Barista

Starbucks Reserve Roastery
08.2025 - Current

Shift Manager

Starbucks
10.2024 - 08.2025

Sales Associate

Old Navy
10.2023 - 02.2024

Barista

Starbucks
05.2021 - 10.2024

Edwardsville High School