Haley Leichter
Summary
Sales and customer service professional with extensive experience in driving team performance and operational excellence. Skilled in coaching and developing sales representatives while managing client relationships to ensure satisfaction and loyalty. Committed to delivering tailored solutions that meet client needs and enhance overall business outcomes.
Overview
5
5
years of professional experience
Work History
Outside Sales Representative
MEBULBS
Tulsa, OK
07.2026 - Current
- Executed B2B outside sales via cold calling, in-person prospecting, and direct outreach to local businesses within assigned territory, enhancing market penetration.
- Developed and maintained a robust sales pipeline through proactive prospecting, follow-up calls, emails, appointments, and relationship building, driving sales opportunities.
- Identify prospective clients and key decision-makers, assess business needs, and present customized commercial lighting solutions.
- Conduct product presentations and on-site lighting assessments while educating prospective customers on product options, warranties, and potential operational benefits.
- Managed daily territory planning, prospecting activity, scheduling, and client follow-up independently, ensuring organized and efficient sales operations.
- Prepare quotes, coordinate follow-up appointments, and maintain detailed records of prospects, customer interactions, and sales opportunities.
- Cultivated strong client relationships through regular visits and follow-up communications. through regular visits and follow-ups.
Converged Loyalty Specialist
AT&T Call Center
Tulsa, OK
03.2026 - 07.2026
- Identified customer needs and recommended relevant AT&T products, services, and account solutions, contributing to sales and retention objectives.
- Retained customers by addressing cancellation concerns and presenting tailored solutions, enhancing loyalty and reducing churn.
- Utilized de-escalation and problem-solving techniques to resolve customer concerns, rebuild trust, and improve the overall customer experience.
- Managed high-volume inbound customer interactions involving billing concerns, service issues, account changes, cancellations, and other complex account needs.
- Balanced customer satisfaction and sales opportunities while adhering to retention goals and company policies in a fast-paced call center.
- Navigated multiple account and sales systems simultaneously while accurately documenting interactions and processing account changes.
Senior Corporate Trainer
The Gurka Agency
Tulsa, OK
11.2024 - 02.2026
- Coached, mentored, and developed sales representatives to strengthen sales techniques, customer engagement, and overall performance.
- Led daily team operations, reinforced performance expectations, and guided representatives in meeting individual and office-wide goals.
- Facilitated face-to-face sales of AT&T products and services by conducting needs-based consultations and fostering customer relationships through tailored product recommendations.
- Consistently worked toward individual and team sales goals while delivering a high-quality customer experience and representing the AT&T; brand.
- Conducted candidate interviews and assisted with recruiting, hiring decisions, onboarding, and training of new team members.
- Supported daily office operations, including team scheduling, performance reporting, administrative responsibilities, and maintaining company standards.
Merchandising Associate
The Container Store
Austin, TX
01.2024 - 11.2024
- Executed early-morning truck unloading and inventory processing, achieving timely merchandising and ensuring sales-floor readiness before store opening.
- Worked within strict productivity goals, completing full truck merchandising within a five-hour timeframe while maintaining accuracy and organization.
- Maintained visual merchandising standards and organized inventory, enhancing overall sales-floor presentation and customer experience.
- Assisted customers with product inquiries, order processing, and rewards program enrollment while providing friendly and efficient service.
- Mentored and trained incoming associates on merchandising procedures and operational standards, contributing to improved team accuracy and efficiency.
Nanny / Household Manager
Private Family
Austin, TX
08.2021 - 11.2024
- Provided comprehensive childcare while supporting children's emotional, physical, social, and academic development through structured activities, creative projects, sports, and educational support.
- Coordinated schedules and ensured safe transportation for children to school, appointments, and extracurricular activities, supporting their engagement and development.
- Managed household operations, overseeing grocery purchases, meal preparation, organization, cleaning, and pet care to maintain a well-functioning home environment.
- Prepared nutritious meals and maintained a clean, organized, and structured home environment.
- Balanced childcare and household responsibilities, prioritizing daily needs to consistently meet family requirements and enhance overall home stability.
Customer Service & Operations Associate
Lowe's Home Improvement
Austin, TX
01.2023 - 08.2023
- Delivered customer service across Front End, Customer Service, Fulfillment, Lumber, and Garden departments, ensuring customer satisfaction and timely issue resolution.
- Provided friendly, efficient service while assisting customers with purchases and product locations, contributing to a positive shopping environment.
- Fulfilled customer orders by efficiently locating, preparing, and organizing merchandise for pickup, enhancing overall customer experience.
- Processed sales transactions, returns, order pickups, and credit applications while assisting customers with product and order inquiries.
- Supported merchandising and store organization through product fronting, stocking, and maintaining organized sales areas.
General Manager
Naus Enfield Drug
Austin, TX
02.2022 - 01.2023
- Managed daily store operations, enhancing customer satisfaction through effective inventory management, cash handling, and order fulfillment.
- Oversaw retail and pharmaceutical inventory processes, ensuring timely ordering, receiving, labeling, and stocking to maintain optimal product availability.
- Managed pharmaceutical returns and ensured proper processing of National Pharmaceutical Returns (NPRs).
- Maintained accurate records and organized store operations, streamlining processing of retail and pharmaceutical orders for improved efficiency.
- Provided hands-on leadership while independently managing day-to-day store responsibilities and customer needs.
Education
High School Diploma -
Westlake High School
Austin, TX08-2021
Skills
- Cold calling
- Business development
- Sales negotiation
- Territory sales management
- Sales training
- Sales coaching
- Client management
- Customer retention
- Sales documentation
- Sales reporting
- Market analysis
- Customer service
- Time management
- Organization
- Team leadership
References
- Courtney Duvanant - (917) 561-0828
- Joseph Hurtado - (737) 615-0111
- Ericka Carnes - (979) 571-9339
- Cali Jones - (918) 841-7445
Timeline
Outside Sales Representative
MEBULBS
07.2026 - Current
Converged Loyalty Specialist
AT&T Call Center
03.2026 - 07.2026
Senior Corporate Trainer
The Gurka Agency
11.2024 - 02.2026
Merchandising Associate
The Container Store
01.2024 - 11.2024
Customer Service & Operations Associate
Lowe's Home Improvement
01.2023 - 08.2023
General Manager
Naus Enfield Drug
02.2022 - 01.2023
Nanny / Household Manager
Private Family
08.2021 - 11.2024
High School Diploma -
Westlake High School