Haley Lewis
Pedro,Ohio
Summary
Proven achiever at Rue 21, I excelled in boosting customer satisfaction and sales through top-notch service and effective problem-solving. Skilled in cash register operation and teamwork, I significantly contributed to a positive shopping environment, fostering customer loyalty and enhancing team performance. My approach led to notable improvements in store efficiency and revenue growth.
Overview
1
1
year of professional experience
Work History
Sales Associate
Rue 21
Ashland Ky Town Center Mall
08.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Medical Assistent
Rock Hill Sr High School, Collin's Career Center
Ironton, OHSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Rue 21
08.2023 - 03.2024
Medical Assistent
Rock Hill Sr High School, Collin's Career Center