Haley Little

Lazy Dog Restaurant & Bar

09.2021 - Current

Greeted guests warmly upon arrival and provided friendly and warm presence throughout dining experience.
Answered phone calls to take to-go orders, give information, answer guest questions, document reservations and maintain waitlist.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Provided patrons with estimated waiting times during peak service hours.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Monitored and assigned guests to tables suitable for their needs, restaurant section rotation and keeping the server section up to date.
Accommodated special seating requests for guests to enhance satisfaction, rearranged tables and chairs for large parties and checked restrooms regularly to keep spotless.
Backed up servers by checking on tables and retrieving items for guests.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Completed daily side work and opening and closing duties without fail.
Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.