Haley MacKinnon
Taunton,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HW Staffing Solutions
06.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server
Sunshine Cafe
01.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Rock Bottom
01.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Customer Service Representative /Registration Clerk
Registry Of Motor Vehicles
02.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Completed registration paperwork, verifying accurate customer information.
- Registered Cars , trailers , campers , motorcycles & scooters fast & efficiently.
- Helped customers register & renew vehicle plates.
- Ability to ensure all cash and payments were made accurately.
- Able to deal with frustrated customers in a professional manner and always try to meet all of their needs and answer any questions they may have.
Education
Aesthetics License - Aesthetics
Spa Tech Institute - Plymouth
Plymouth, MA07.2021
Associate of Science -
Massasoit Community College
Brockton, MA06.2017
Skills
- Account Updating
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Information Security
- Guest Engagement
- Safe Food Handling
- Order Management
- High-Volume Dining
- Food Safety Understanding
- Service Prioritization
- Cash Handling
Timeline
Customer Service Representative
HW Staffing Solutions
06.2023 - 11.2023
Server
Sunshine Cafe
01.2022 - 06.2023
Bartender
Rock Bottom
01.2021 - 03.2023
Customer Service Representative /Registration Clerk
Registry Of Motor Vehicles
02.2020 - 03.2022
Aesthetics License - Aesthetics
Spa Tech Institute - Plymouth
Associate of Science -
Massasoit Community College
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