Haley Mann
Mesa,AZ
Summary
Veteran experienced problem solver who led all HR functions for two Army units of over 100 soldiers. I have exceptional knowledge of auto finance and collections and have led a team of collectors with daily business operations and reports. Can build relationships and communicate with leaders at any level, with confidence.
Overview
16
16
years of professional experience
Work History
Account Resolution Specialist
USAA Federal Savings Bank
03.2023 - 11.2024
- Customer facing communication handled via phone
- Complex negotiations and decision making on severely delinquent, repossession eligible accounts.
- Created arrangements for full balances and settlements for charged off loans that best suit the bank and the customer.
- Communicated with insurance companies in reference to total loss and repair claims.
- Communicated with repossession agents and auctions daily.
Fulfillment Center Associate
Amazon
11.2022 - 01.2024
- Receiving, sorting, moving, and loading/unloading packages.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
Account Resolution Team Lead
Wells Fargo Auto
08.2017 - 11.2022
- Team Lead of 10 or more collectors assisting in coaching, time management, risk management and strategy
- Subject matter expert on departmental projects and issues Including: Mini Miranda States SHRPS, System Advancements, Policies and Procedures
- Customer facing communication handled via phone
- Complex negotiations and decision making on severely delinquent accounts
- Created arrangements for full balances and settlements for charged off loans that best suit the bank and the customer
- Communicated with insurance companies in reference to total loss and repair claims
- Assisted with departmental planning and customer relief on multiple disasters
- Golden Spoke recipient 2018 (Company Top-Site Performer award)
- Shining Star Recipient
Loan Advisor and Redemption Specialist
Drive Time/ Bridgecrest
05.2012 - 07.2017
- Loan Advisor in mid-range, back-end, final collection, and Redemptions Specialist for repossessed vehicles
- Complex negotiations and decision making on accounts in repossession status
- Performed various administrative functions and skip traced for assigned accounts
- Coordinated with Repossession Agents and Auto Auctions to transport or release vehicles
Human Resource Specialist
United States Army Reserves
10.2008 - 10.2016
- Unit Administrative work for the 224 th MP Company and 359 th Theatre Tactical Signal Brigade
- Conducted unit operations for 224 th MP Company and 359 th Theatre Tactical Signal Brigade
- Communicated frequently with Unit Commander and leadership
- Managed projects including mobilization, pay, annual training, and all documentation of entire unit
- Was the administrative assistant for both unit's Commander and First Sergeant
- This included: scheduling meetings, communicating with other leadership personnel, providing information daily for projects and meetings, and coordinated all their travel and the entire unit's travel
Education
High School Diploma -
McClintock High School
Tempe05-2010
Skills
- Microsoft Office
- Windows
- Google Suite
- Social Media Platforms
- Strategic Planning
- Time Management
- Goal-oriented mindset
- Quickly adapt to new training and situations
- Complex Problem Solving
- Risk Management
- Excellent Written Skills
- Excellent Verbal Skills
- Auto Collections
- Business Operations, Communications, Support
- Administrative Management
Timeline
Account Resolution Specialist
USAA Federal Savings Bank
03.2023 - 11.2024
Fulfillment Center Associate
Amazon
11.2022 - 01.2024
Account Resolution Team Lead
Wells Fargo Auto
08.2017 - 11.2022
Loan Advisor and Redemption Specialist
Drive Time/ Bridgecrest
05.2012 - 07.2017
Human Resource Specialist
United States Army Reserves
10.2008 - 10.2016
High School Diploma -
McClintock High School
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