Experienced hospitality professional skilled in creating memorable guest experiences with a strong background in operational oversight and staff mentorship.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Hillstone Restaurant Group
Phoenix, AZ
08.2022 - Current
Learned an elevated level of self discipline to maintain Hillstone's set of rules and standards
Evaluated potential hires by interviewing numerous candidates each day, ensuring alignment with organizational needs.
Resolved guest complaints with professionalism and empathy.
Enforced company policies and regulations with employees.
Restaurant Manager
Fox Restaurant Concepts
Scottsdale, AZ
01.2024 - 12.2025
Oversaw daily operations, ensuring compliance with health and safety regulations.
Trained and mentored staff, fostering a high-performance team culture.
Managed inventory levels, optimizing supply chain processes to reduce waste.
Developed and implemented staff scheduling systems to enhance operational efficiency.
Planned and managed catering logistics for large groups, facilitating efficient assembly on the day of the event.
Concierge
Forest Highlands Golf Club
Flagstaff, AZ
03.2020 - 08.2022
Delivered exceptional guest service and personalized experiences for members and their guests.
Assisted with event planning, coordinating logistics for weddings and member functions.
Collaborated with various departments to fulfill member requests promptly and efficiently.
Oversaw ticket ordering and wristband distribution for member events.
Led a small team during event days to ensure seamless operations.
Education
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Flagstaff
05.2022
Skills
Team leadership and supervision
Attention to detail
Skilled in high-pressure decision-making
Team player
Multitasking
Reliability
Warm and friendly
Strong verbal and written communication
Certification
ServSafe Manager
Cockerell Academy Guest Service
Timeline
Restaurant Manager
Fox Restaurant Concepts
01.2024 - 12.2025
Shift Leader
Hillstone Restaurant Group
08.2022 - Current
Concierge
Forest Highlands Golf Club
03.2020 - 08.2022
Bachelor of Science - Hotel And Restaurant Management