Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Marshall

Phoenix,AZ

Summary

Experienced hospitality professional skilled in creating memorable guest experiences with a strong background in operational oversight and staff mentorship.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Leader

Hillstone Restaurant Group
Phoenix, AZ
08.2022 - Current
  • Learned an elevated level of self discipline to maintain Hillstone's set of rules and standards
  • Evaluated potential hires by interviewing numerous candidates each day, ensuring alignment with organizational needs.
  • Resolved guest complaints with professionalism and empathy.
  • Enforced company policies and regulations with employees.

Restaurant Manager

Fox Restaurant Concepts
Scottsdale, AZ
01.2024 - 12.2025
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff, fostering a high-performance team culture.
  • Managed inventory levels, optimizing supply chain processes to reduce waste.
  • Developed and implemented staff scheduling systems to enhance operational efficiency.
  • Planned and managed catering logistics for large groups, facilitating efficient assembly on the day of the event.

Concierge

Forest Highlands Golf Club
Flagstaff, AZ
03.2020 - 08.2022
  • Delivered exceptional guest service and personalized experiences for members and their guests.
  • Assisted with event planning, coordinating logistics for weddings and member functions.
  • Collaborated with various departments to fulfill member requests promptly and efficiently.
  • Oversaw ticket ordering and wristband distribution for member events.
  • Led a small team during event days to ensure seamless operations.

Education

Bachelor of Science - Hotel And Restaurant Management

Northern Arizona University
Flagstaff
05.2022

Skills

  • Team leadership and supervision
  • Attention to detail
  • Skilled in high-pressure decision-making
  • Team player
  • Multitasking
  • Reliability
  • Warm and friendly
  • Strong verbal and written communication

Certification

  • ServSafe Manager
  • Cockerell Academy Guest Service

Timeline

Restaurant Manager

Fox Restaurant Concepts
01.2024 - 12.2025

Shift Leader

Hillstone Restaurant Group
08.2022 - Current

Concierge

Forest Highlands Golf Club
03.2020 - 08.2022

Bachelor of Science - Hotel And Restaurant Management

Northern Arizona University
Haley Marshall