Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Haley McCoy

Cincinnati,OH
Haley McCoy

Summary

Dynamic leader with a proven track record at Amazon, adept in operations management and team development. Excelled in staff management, enhancing customer satisfaction, and driving project success. Skilled in data analytics and interpersonal communication, consistently exceeding targets through strategic planning and innovative problem-solving. Achieved significant employee growth and operational efficiency, showcasing adaptability and a commitment to excellence.

Overview

8
years of professional experience
1
Certification

Work History

Amazon

Area Manager
10.2022 - 08.2024

Job overview

  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations with data to identify areas for improvement and develop action plans for growth.
  • Initiated engagement activities for employees to improve quality and provide a trusted work environment.
  • Provided aid to injured employees and analyzed the barriers the employee may have had to create a plan to prevent further barriers and injuries.
  • Mentored employees to help them achieve promotion.

Amazon

Supervisor
08.2020 - 10.2022

Job overview

  • Oversaw daily operations of different departments, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for employees.
  • Consistently adapted to different areas in a timely manner
  • Trained multiple team members of different rankings in different areas while also overlooking different areas.

Buffalo Wild Wings

Server
06.2020 - 08.2020

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Initiated when to let other servers leave based off of business need to manage better frugality for the business.

Amazon

Warehouse Associate
05.2020 - 08.2020

Job overview

  • Processed packages for shipment by sorting, scanning and staging to meet customer promise.
  • Worked safely around moving machinery.
  • Collaborated with other employees to provide efficient workflow.
  • Volunteered to receive training in multiple areas to provide support to employees and to attempt to promote quicker.

Dragon City

Cashier
05.2016 - 03.2020

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered calls to take orders for customers and address any concerns.

Education

TRECA Academy
Dayton, OH

High School Diploma

University Overview

  • 1 year of Spanish
  • Tested out of multiple classes due to extra high school credits from previous school.
  • Computer science class for 2 years.
  • Finance class for 1 year.

Gilbert A. Dater High School
Cincinnati, OH

High School Diploma

University Overview

  • Team Captain of Majorettes in band for 4 years
  • A Honor roll for 3 years
  • All honors classes (multiple classes in the AA program leading to a weighted GPA)
  • One year of AP History
  • One year of coding class
  • 6 years of Spanish and 1 year of French (middle school and highschool)
  • Student council president for 1 year.

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Project management
  • Customer Service
  • Leadership skills
  • Attention to Detail
  • Interpersonal Communication
  • Data Analytics
  • Adaptability
  • Conflict Resolution
  • Computer literacy

Certification

  • First Aid/CPR/AED certified through American Red Cross for Adults.

Languages

Spanish
Limited Working

Timeline

Area Manager

Amazon
10.2022 - 08.2024

Supervisor

Amazon
08.2020 - 10.2022

Server

Buffalo Wild Wings
06.2020 - 08.2020

Warehouse Associate

Amazon
05.2020 - 08.2020

Cashier

Dragon City
05.2016 - 03.2020

TRECA Academy

High School Diploma

Gilbert A. Dater High School

High School Diploma

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Haley McCoy