Haley McCoy
2920 Orchardgate Court,OH
Summary
Dynamic and results-driven professional with extensive experience at Amazon, excelling in team leadership and operational efficiency. Proven track record in enhancing employee engagement and customer satisfaction through effective training and performance evaluation. Adept at fostering a positive work environment while ensuring safety compliance and quality assurance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dragon City
Cincinnati, OH
11.2024 - Current
- Assisted in daily operations, ensuring smooth workflow and adherence to company standards.
- Collaborated with management to improve customer service processes, boosting satisfaction ratings.
- Trained new staff on operational procedures and company policies, fostering team efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Delivery Driver
DoorDash
Cincinnati, OH
09.2024 - 01.2025
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Communicated effectively with customers regarding order status and delivery changes.
- Coordinated with local restaurants to streamline order preparation processes for quicker delivery.
Area Manager
Amazon
Hebron, KY
10.2022 - 08.2024
- Facilitated team collaboration to surpass organizational objectives while cultivating a positive work environment.
- Directed daily operations with a focus on optimizing performance and meeting project deadlines.
- Facilitated performance evaluations to identify growth opportunities and formulate actionable development plans.
- Developed and implemented engagement activities aimed at improving employee satisfaction and cultivating a reliable work atmosphere.
- Delivered first aid to injured employees while assessing obstacles to formulate a comprehensive injury prevention plan.
- Provided strategic mentorship to employees, fostering skills necessary for promotion.
Process Assistant/Supervisor
Amazon
Hebron, KY
08.2020 - 10.2022
- Directed daily operations across multiple departments to ensure efficient workflow and timely task completion.
- Exercised strong leadership and problem-solving abilities to enhance team efficiency and streamline workflows.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Enhanced team productivity through implementation of streamlined workflows and establishment of clear employee expectations.
- Demonstrated agility by adapting to diverse areas promptly.
- Facilitated training for diverse team members across various functions and levels.
Server
Buffalo Wild Wings
Cincinnati, OH
06.2020 - 08.2020
- Facilitated seamless dining experiences by managing several tables at once to uphold exceptional service standards.
- Provided prompt service of food and beverages to enhance dining experience and meet customer expectations.
- Utilized POS system to facilitate order placement, bill management, and complimentary item handling to enhance customer experience.
- Coordinated with team members during high-traffic periods to ensure efficient operations and superior customer service.
- Implemented scheduling strategies to optimize server shifts in alignment with business requirements, promoting cost-effectiveness.
Warehouse Associate
Amazon
Hebron, KY
05.2020 - 08.2020
- Executed package processing tasks to uphold customer delivery promises through efficient sorting, scanning, and staging.
- Maintained safety protocols while operating near moving machinery to ensure a secure work environment.
- Collaborated with team members to streamline processes and ensure seamless operations.
- Engaged in diverse training initiatives to facilitate employee assistance and accelerate career advancement.
Cashier
Dragon City
Cincinnati, OH
05.2016 - 03.2020
- Assisted in daily operations, ensuring smooth workflow and adherence to company standards.
- Collaborated with management to improve customer service processes, boosting satisfaction ratings.
- Trained new staff on operational procedures and company policies, fostering team efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
TRECA Digital Academy
Cincinnati, OH05.2019
Skills
- Team leadership
- Customer service
- Operational efficiency
- Staff training
- Performance evaluation
- Conflict resolution
- Safety compliance
- Employee engagement
- Quality assurance
- Communication skills
- Project management
- Adaptability and flexibility
Certification
First Aid/CPR/AED certified
through American Red Cross for
Adults.
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Dragon City
11.2024 - Current
Delivery Driver
DoorDash
09.2024 - 01.2025
Area Manager
Amazon
10.2022 - 08.2024
Process Assistant/Supervisor
Amazon
08.2020 - 10.2022
Server
Buffalo Wild Wings
06.2020 - 08.2020
Warehouse Associate
Amazon
05.2020 - 08.2020
Cashier
Dragon City
05.2016 - 03.2020
High School Diploma -
TRECA Digital Academy