Haley McKinney
Wildwood
Summary
Goal-oriented individual experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Sales Associate
Sand Jamm
North Wildwood, NJ
05.2023 - Current
- Trained new staff on store policies, improving team efficiency and service quality.
- Executed visual merchandising strategies, increasing store appeal and customer engagement.
- Conducted regular price checks, maintaining accuracy for customer satisfaction and compliance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Old Navy
Pottstown, PA
11.2021 - 04.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems to ensure smooth sales operations.
- Assisted in inventory management, restocking shelves, and maintaining organized displays.
- Trained new team members on sales techniques and product knowledge to enhance performance.
- Ensured compliance with store policies and procedures, contributing to a safe shopping environment.
- Engaged customers through personalized interactions, fostering loyalty and repeat business initiatives.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
Server
Keystone Villa at Douglassville
Douglassville, PA
11.2019 - 07.2021
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to streamline order delivery processes.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science - General Studies
Atlantic Cape Community College
Mays Landing, NJ12.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Verbal/written communication
- Reliable and punctual
Timeline
Sales Associate
Sand Jamm
05.2023 - Current
Sales Associate
Old Navy
11.2021 - 04.2023
Server
Keystone Villa at Douglassville
11.2019 - 07.2021
Associate of Science - General Studies
Atlantic Cape Community College