Haley mendez
Northwestern Medical Group
chicago,IL
1
Certification
5
years of professional experience
Detail-oriented Medical Assistant with experience in direct patient care, vital sign monitoring, and patient education. Proven ability to streamline scheduling and improve patient compliance, contributing to optimal clinic operations.
Work History
Medical Assistant
2 Years 6 Months- Assisted healthcare providers with patient examinations and procedures to ensure quality care.
- Educated patients on treatment plans and preventive care strategies, improving compliance rates.
- Managed patient scheduling and follow-up appointments, enhancing clinic efficiency.
- Documented patient histories and vital signs accurately in electronic health records systems.
- Assisted in patient intake, ensuring accurate data entry and comprehensive medical histories.
- Collaborated with healthcare providers to deliver patient-centered care and resolve issues promptly.
- Documented patient interactions in electronic health record systems for enhanced accuracy and accessibility.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Host
3 Years 4 Months- Cultivated welcoming atmosphere by greeting guests promptly and courteously.
- Managed guest reservations and seating arrangements to optimize dining flow.
- Coordinated with kitchen staff to ensure timely service and guest satisfaction.
- Resolved customer inquiries and concerns efficiently, enhancing overall dining experience.
- Assisted in managing waitlists, ensuring accurate communication with guests regarding wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Associate of Science
Associate of Arts - General Studies
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
Direct patient care
Clinical documentation
Data entry
Certification
- RMA - Registered Medical Assistant
- CPR-American Red Cross
Timeline
Medical Assistant
Northwestern Medical Group
02.2024 - CurrentRead More
Host
Raisu FIne Dining
04.2021 - 08.2024Read More
Associate of Science
Read More
Malcolm X College
Associate of Arts from General Studies
Read More