Haley Nelson
San Diego,CA
Summary
Resourceful and client-focused Customer Service Manager with over 7 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated Food service focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Military
San Diego, CA
02.2015 - Current
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Evaluated employee job performance and motivated staff to improve productivity.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Evaluated and authenticated returns, exchanges and voids.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Privet Cocktail Celebrations
Privet Clientele
San Diego, CA
03.2018 - 06.2021
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained tidiness and organization throughout bar area.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with patrons to offer friendly service and determine needs.
- Took drink orders from tables and bar area and relayed to bartenders.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Checked identification prior to serving.
- Calculated charges, issued table checks and collected payments from customers.
- Assessed patrons' needs to always provide proactive service.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Created rapport with new and returning patrons to foster guest satisfaction.
CNA
seaside
Portland , ME
01.2013 - 01.2015
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Planned, prepared and served meals and snacks according to prescribed diets.
Cashier
Hannford
Portland , ME
02.2012 - 09.2013
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inspected items for damage and obtained replacements for customers.
- Verified customer identification for alcohol or tobacco purchases.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education
Associate of Arts -
Saint Leo University
Saint Leo, FLHigh School Diploma -
Portland High School
Portland, ME03.2014
Skills
- Client relations and retention
- Conflict resolution techniques
- Talent development
- Management of remote employees
- Skilled multi-tasker
- Schedule coordination
- Focused on customer satisfaction
- Training and coaching
- Deadline-oriented
- Persuasive
- Product Knowledge
- Customer Service
- Account management
Timeline
Privet Cocktail Celebrations
Privet Clientele
03.2018 - 06.2021
Customer Service Manager
Military
02.2015 - Current
CNA
seaside
01.2013 - 01.2015
Cashier
Hannford
02.2012 - 09.2013
Associate of Arts -
Saint Leo University
High School Diploma -
Portland High School