Haley Nicholson
Port Arthur,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the sales and service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvement Stores
Port Arthur. , TX
11.2018 - 11.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Cashier
HEB Grocery Store
Port Arthur, TX
10.2017 - 11.2018
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Provided excellent customer service by helping customers locate items they were looking for.
Customer Service Representative
MultiCare Health
Port Arthur, TX
02.2016 - 06.2018
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Memorial High School
Port Arthur, TX05-2018
Skills
- Problem-Solving Abilities
- Critical Thinking
- Microsoft PowerPoint
- Sales Expertise
- Call Center Operations
- Information Security
References
References available upon request.
Timeline
Customer Service Representative
Lowes Home Improvement Stores
11.2018 - 11.2021
Customer Service Cashier
HEB Grocery Store
10.2017 - 11.2018
Customer Service Representative
MultiCare Health
02.2016 - 06.2018
High School Diploma -
Memorial High School
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