Haley Oreskovich
Pensacola
Summary
Dynamic business owner with proven success at Pókedex TCG, enhancing customer satisfaction through exceptional service and effective marketing strategies. Skilled in financial management and relationship building, I fostered a positive workplace culture, leading to increased repeat business and referrals. Committed to driving growth and operational excellence.
Overview
10
10
years of professional experience
Work History
Owner
Pókedex TCG
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant Store Manager
Moe’s
06.2015 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
HSD -
Pensacola State College Adult High
Pensacola, FL01.2028
Skills
- Marketing
- Financial management
- Sales leadership
- Product branding
- Client service
- Verbal and written communication
- Small business operations
- Customer relations
- Relationship building
Timeline
Owner
Pókedex TCG
01.2022 - Current
Assistant Store Manager
Moe’s
06.2015 - 10.2021
HSD -
Pensacola State College Adult High
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