Haley Orioli
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
Centrelake Imaging & Oncology
09.2023 - Current
- Handled patient inquiries in person and via telephone.
- Conducted regular audits of patient charts to identify discrepancies or missing information, contributing to the overall quality improvement efforts within the clinic setting.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Followed document protocols to safeguard confidentiality of patient records.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Verified insurance eligibility and coverage for patients.
Bar Server
HK's Bar And Grill
09.2021 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol
purchase. - Trained new bartenders on drink preparation and upselling techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Administrative Assistant
Sign With Shan
02.2021 - 12.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Managed filing system, entered data and completed other clerical tasks.
Education
Esthetician
Aveda Institute
Los Angeles, CAHigh School Diploma -
Upland High School
Upland, CA2014
Skills
- Attention to Detail
- Positive Attitude and Energetic
- Reliable and Punctual
- Food Safety Understanding
- Menu Memorization
- Database Search and Data Entry Skills
- Patient documentation
- Appointment Scheduling
- Point of Sale (POS) System Operations
- High-Volume Dining
- Cool Under Pressure
- Team Player
Timeline
Patient Service Specialist
Centrelake Imaging & Oncology
09.2023 - Current
Bar Server
HK's Bar And Grill
09.2021 - Current
Administrative Assistant
Sign With Shan
02.2021 - 12.2023
Esthetician
Aveda Institute
High School Diploma -
Upland High School
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