Patricia Russell
Kalamazoo
Summary
Results-oriented Patient Service Specialist, excelling in patient care and insurance claim processing. Renowned for precision and adept problem-solving, ensuring compliance and accurate patient records. Flexible, hard worker ready to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Rxoptical
Portage
09.2020 - Current
- Ensured compliance with privacy regulations while maintaining accurate patient records.
- Resolved billing disputes among providers, insurance companies, and patients efficiently.
- Processed insurance claims and verified patient eligibility with high accuracy.
- Assisted optometrists during eye exams to enhance overall patient care.
- Coordinated patient appointments to optimize service delivery.
- Provided product knowledge support for eyewear selection to assist patients.
Shift Lead
Walgreens
Paw Paw
03.2015 - 07.2020
- Supervised daily operations to optimize workflow and enhance team productivity.
- Managed inventory levels and ensured efficient stock replenishment processes.
- Assisted pharmacist in processing high-volume prescriptions and addressing customer inquiries.
- Trained and mentored new staff on policies and customer service standards.
- Collaborated with management to resolve employee performance and operational issues.
Education
High School Diploma -
Ionia High School
Ionia, MI05-2013
Skills
- Medical billing
- Coding knowledge
- Patient record management
- Insurance claim processing
- Compliance adherence
- Effective communication
- Problem resolution
- Attention to detail
- Customer relationship management
- Appointment coordination
- Inventory management
- Time management
Certification
Certified Coding Associate (CCA) - Devry University, October 2025
Timeline
Patient Service Specialist
Rxoptical
09.2020 - Current
Shift Lead
Walgreens
03.2015 - 07.2020
High School Diploma -
Ionia High School