Haley Pankau
Haven 55
Anderson,MO
10
years of professional experience
Driven professional with expertise in customer service, problem-solving, and team leadership. Proven track record in conflict resolution and mentoring, enhancing operational efficiency and guest satisfaction.
Work History
Assistant Manager
2 Years 4 Months- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Analyzed customer feedback to identify areas for menu improvements and enhance guest experience.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Facility Manager
1 Year 6 Months- Implemented preventive maintenance programs, reducing equipment downtime and improving facility reliability.
- Oversaw maintenance schedules to ensure optimal facility operations and compliance with safety regulations.
- Managed vendor relationships to secure cost-effective service agreements and enhance operational efficiency.
- Coordinated facility modifications, ensuring timely project completion while adhering to budget constraints.
Product Excellence Coordinator
1 Year 3 Months- Streamlined workflow processes, resulting in increased efficiency in issue resolution.
- Coordinated cross-functional communication to enhance customer service response times.
- Analyzed customer feedback to identify trends and recommend improvements to service delivery.
- Developed training materials and conducted workshops for new team members.
Bartender
1 Year 4 Months- Provided exceptional customer service by engaging with patrons and handling inquiries efficiently.
- Crafted unique cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
Team Lead
3 Years 4 Months- Led team to resolve customer inquiries efficiently, enhancing overall service quality.
- Implemented process enhancements that reduced response times significantly.
- Analyzed customer feedback to identify areas for service improvement.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Resolution Specialist
7 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product returns, exchanges, and refunds in accordance with company policies.
- Documented interactions in Oracle system, ensuring accurate records for future reference and follow-up.
Server
1 Year 4 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Collaborated with kitchen staff to maintain quality standards and streamline operations.
- Assisted in training new servers, fostering a supportive team environment.
Education
High School Diploma
Skills
Customer service
Team leadership
Operational efficiency
Problem-solving
Staff training
Decision-making
Timeline
Assistant Manager
Haven 55
06.2024 - CurrentRead More
Facility Manager
Walmart Home Office
12.2022 - 06.2024Read More
Product Excellence Coordinator
Walmart Customer Care Center
09.2021 - 12.2022Read More
Bartender
Haven 55
07.2020 - 11.2021Read More
Team Lead
Walmart Customer Care Center
05.2018 - 09.2021Read More
Resolution Specialist
Walmart Customer Care Center
10.2017 - 05.2018Read More
Server
Haven 55
06.2016 - 10.2017Read More
McDonald County High School
High School Diploma
Read More