Haley Picanco
Dracut,MA
Summary
Driven and dependable, I leveraged my customer service and money handling skills at Market Basket and CVS pharmacy to enhance customer satisfaction and maintain accurate financial transactions. Demonstrated exceptional work ethic and empathy, contributing to a positive environment. Achieving elevated levels of efficiency and cleanliness, ensuring customer and business needs were met with professionalism. I received my CNA license on 5/24/2024. I have completed my 227 hours of clinical at Life Care Center of Merrimack Valley in Billerica, MA. I also had more firsthand experience working at D’Youville Life & Wellness Community for the month of August. Then transferred to CVS pharmacy on 25 Wood St Lowell, MA where I have been since 10/2024. I got my pharmacy technician license in Massachusetts and New Hampshire. Where I learned how to count and prescribe medications, input valuable information in the company software, manage insurance issues, prescriber requests, and immunization. I have my immunization certification received on 2/10/2026 and CPR on 10/01/2025.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS pharmacy
Lowell, MA
09.2024 - Current
- Sold patients their prescriptions.
- Input medication prescriptions into company software.
- Worked on prescriber requests and insurance information.
- HIPPA
- Ensured dress code.
- Ensured patient and company satisfaction.
CNA
D’Youville Life & Wellness Center
Lowell, MA
08.2024 - 09.2024
- Taking vital signs
- Direct patient care
- Patient Safety
- Helping patients with ADL’s
Cashier
Market Basket
Methuen, MA
11.2023 - 07.2024
- Worked a flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining lofty standards of cleanliness throughout the facility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ice Cream Server
Farmer Dave’s
Dracut, MA
05.2023 - 10.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
High School Diploma - Health Assisting/Pre-Nursing program
Greater Lowell Technical High School
Tyngsboro, MABachelor’s - Biology with a concentration in health sciences
Southern New Hampshire University
Manchester, NHSkills
- Customer Service
- Time management
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing and verification
- Pharmacy ethics
- Pharmacy and customer records management
- Drug inventory control and classification
- Pharmaceutical calculations
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Manual and automated medication dispensing
- Secure storage of medications
- Dosage form preparation
- FDA drug safety guidelines
Certification
- CPhT - Certified Pharmacy Technician in Massachusets and New Hampshire
- First Aid/CPR Certified
- Certified Immunizer
- CNA - Certified Nurse Assistant
Timeline
Pharmacy Technician
CVS pharmacy
09.2024 - Current
CNA
D’Youville Life & Wellness Center
08.2024 - 09.2024
Cashier
Market Basket
11.2023 - 07.2024
Ice Cream Server
Farmer Dave’s
05.2023 - 10.2023
High School Diploma - Health Assisting/Pre-Nursing program
Greater Lowell Technical High School
Bachelor’s - Biology with a concentration in health sciences
Southern New Hampshire University