Haley Pugh
Summary
Experienced heavy equipment and truck technician with a background in lead technician responsibilities, service advising, and customer sales. I enjoy working with customers, helping them find the right solutions, and building relationships based on trust and honest communication. My technical knowledge allows me to explain equipment and repairs in a way customers understand, making me a strong fit for a sales role where I can combine industry experience with great customer service.
Overview
11
11
years of professional experience
Work History
Service Technician III
Fleet Pride
Birmingham, AL
03.2026 - Current
- Advanced electrical troubleshooting on all makes and models of Class 7 & 8 trucks
- Advanced engine troubleshooting & repair including fuel systems & internal engine repair
- Advanced troubleshooting of aftertreatment while staying up to date with EPA standards
- Create repair estimates
- Communicate closely with customers, informing them of necessary repairs
- Mentor lower level technicians
Stay at Home Mom
.
10.2025 - 03.2026
Outside Sales Representative
Stivers Ford
Birmingham, AL
11.2024 - 04.2025
- Build professional relationships with customers
- Sell Ford OEM parts to commercial customers
- Create marketing tools to hand out to potential customers
Diagnostic Service Technician / Service Advisor
Fitzgerald Peterbilt
Birmingham, AL
01.2024 - 11.2024
- Advance diagnostics on Peterbilt & Kenworth class 7/8 trucks
- Mentor lower level technicians
- Build relationships with customers
- Work closely with service management & sales management
- File warranty claims
- Money handling & invoice closing
Service Technician
Alabama Power
Birmingham, AL
10.2022 - 01.2024
- Maintain and repair all power company vehicles and equipment
- Diagnose & repair hydraulic systems on CAT, Terex and Altec equipment
- Electrical diagnostics on Ford, Freightliner, CAT, Terex, Altec and Kenworth
- Engine/aftertreatment diagnostics on CAT, freightliner, KW
- Repair HVAC systems on all power company equipment
Field Service Technician - EM
Thompson CAT
Birmingham, AL
04.2022 - 10.2022
- Diagnose and repair all CAT equipment on customer job site
- Build relationships with customers
- Create repair estimates
- Complete full rebuilds in the shop along side coworkers
Service Technician HD
Truckworx Kenworth
08.2019 - 04.2021
- Advanced diagnostics of Kenworth trucks
- Repair Kenworth, Peterbilt, Paccar, Cummins, Eaton, Bendix and Waco systems
- Create repair estimates
Service Technician
Peterbilt of Birmingham
Birmingham, AL
09.2015 - 05.2018
- Perform engine overhauls
- Diagnose & repair aftertreatment systems, HVAC & electrical
- Create repair estimates
Education
University of Alabama At Birmingham
Birmingham, ALShelton State Community College
Tuscaloosa, ALSkills
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Problem and issue resolution
- Customer relationship management
- Document management
Timeline
Service Technician III
Fleet Pride
03.2026 - Current
Stay at Home Mom
.
10.2025 - 03.2026
Outside Sales Representative
Stivers Ford
11.2024 - 04.2025
Diagnostic Service Technician / Service Advisor
Fitzgerald Peterbilt
01.2024 - 11.2024
Service Technician
Alabama Power
10.2022 - 01.2024
Field Service Technician - EM
Thompson CAT
04.2022 - 10.2022
Service Technician HD
Truckworx Kenworth
08.2019 - 04.2021
Service Technician
Peterbilt of Birmingham
09.2015 - 05.2018
University of Alabama At Birmingham
Shelton State Community College