Jimmy Thacker
Stringtown
Summary
Experienced service professional with skills in customer relationship management and problem resolution. Advanced skills in line locating, gas leak detection, and mastering in gas detection monitoring equipment, odorization knowledge, and advanced computer skills. Adept at working independently and maintaining comprehensive service documentation, with a strong focus on delivering exceptional customer service and technical support. Committed to advancing team goals and operational efficiency.
Seeking to use my two decades of gas industry skills and extensive training to change my career path. I have leadership skills that i used as a service gas technician and served in roles as CSAFE Core leadership team, Tech Council member, but also served as Stringtown Fire Dept Assistant Chief, Captain, Lieutenant, and Safety Officer.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Technician III
Summit Utilities
Atoka, OK
09.2000 - Current
- Followed safety protocols when performing gas service operations.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Communicated with management and other team members to provide detailed reports and updates on assignments.
- Maintained detailed records of service visits and customer requests.
- Remained up-to-date on technical and product knowledge within area of responsibility.
- Interfaced with customers, dealers, and sales representatives to determine service and scheduling needs of customers.
Education
No Degree - Fire Fighter Training
OSU-FST
Okmulgee, OK02-2023
Skills
- Attention to detail
- Problem and issue resolution
- Professional and courteous
- Customer service
- Work with minimal supervision
- Work documentation
- Analytical thinking
- Client relationship management
- Customer relationship management
- Documentation and reporting
- Report generation
- Teamwork and collaboration
- Multitasking
Certification
- EMT
- CDL with HAZ MAT Endorsement
Timeline
Service Technician III
Summit Utilities
09.2000 - Current
No Degree - Fire Fighter Training
OSU-FST
AWARDS
Jefferson Volunteer Award, Oklahoma Gas Association BBQ cook off
COMMUNITY SERVICE
Stringtown Fire Dept, Volunteer Firefighter, Stringtown, OK, 2001-01, 2022-02, Delivered public education presentations about fire safety awareness topics and worked numerous community fund raisers.