Haley Raffanti
San Jose,CA
Summary
Compassionate human services professional with 5+ years of experience coordinating client services, maintaining confidential records, and supporting individuals with complex needs. Skilled at creating welcoming experiences, building trusted relationships, and connecting individuals with resources through a person-centered approach.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Resident Advisor
HomeFirst
San Jose, CA
09.2024 - Current
- Oversee day-shift operations for a 130-participant transitional housing community, ensuring safety, compliance, and quality support for all participants.
- Conduct daily wellness monitoring, visitor management, and needs assessments.
- Build trusting relationships through trauma-informed support that promotes stability and self-sufficiency.
- Maintain accurate HMIS notes, services, and survey results to support program accountability and outcomes tracking.
- Coordinate services with internal teams and community partners to remove barriers, enhancing client access to resources.
Career Development Specialist
Goodwill of Silicon Valley
San Jose, CA
06.2021 - 09.2024
- Facilitated weekly workshops on personal- goal setting and Growth Mindset, enhancing client engagement and skill development.
- Effectively managed a high-volume caseload by completing assessments, personalized service plans, and monitoring progress.
- Connected clients with essential resources for education, employment, transportation, food access, and mental health services.
- Ensured comprehensive support for diverse needs, using confidentiality and in compliance with program guidelines.
- Collaborated with external agencies, and internal teams to align services and resources, enhancing client outcomes and satisfaction.
Teacher's Assistant
Roxanna Child Care
San Jose, CA
12.2017 - 06.2018
- Enhanced academic, behavioral, and social-emotional development for diverse day-care classroom.
- Led stress-management activities, promoting positive wellbeing.
- Worked with teachers and families to foster student growth.
Education
Bachelor of Arts - Sociology
University of San Francisco
01-2021
Associate of Arts - Child & Adolescent Development
De Anza College
01-2019
Skills
- Client Services Coordination
- Resource Navigation
- Mental & Behavioral Health Support
- Crisis De-escalation
- Strengths-Based Coaching
- Workshop Facilitation
- Cross-Functional Collaboration
- Partnership Establishment
- Records Management
- Confidentiality
- Trust & Rapport Building
- Goal-Planning
- Stress Management Tools
Certification
- Mental Health First Aid
- Trauma-Informed Care
- Motivational Interviewing
- Harm Reduction
- Non-Crisis Intervention
- HMIS
- CPR & First Aid Training
Timeline
Resident Advisor
HomeFirst
09.2024 - Current
Career Development Specialist
Goodwill of Silicon Valley
06.2021 - 09.2024
Teacher's Assistant
Roxanna Child Care
12.2017 - 06.2018
Bachelor of Arts - Sociology
University of San Francisco
Associate of Arts - Child & Adolescent Development
De Anza College