Haley Rogers
Fort Worth
Summary
Dynamic manager with a proven track record at Whataburger Restaurants L&c, excelling in staff development and operational efficiency. Expert in compliance monitoring and customer relations, I successfully reduced turnover rates and enhanced team performance through innovative training programs and effective communication strategies, driving significant improvements in service quality and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Manager in Charge
Whataburger Restaurants L&c
01.2017 - 02.2026
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staff scheduling, optimizing labor efficiency to meet peak service demands.
- Trained and mentored new team members, enhancing service quality and customer satisfaction.
- Implemented inventory control procedures, reducing waste and improving cost management.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Developed performance metrics, tracking team productivity and implementing improvements as needed.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Championed innovative solutions to address operational challenges, leading to significant improvements in workflow efficiency and overall team performance.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
Retention Specialist
Alorica
01.2021 - 03.2023
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Collaborated with cross-functional teams to design targeted engagement campaigns for at-risk customers.
- Trained and mentored new team members on retention best practices and customer interaction techniques.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Built constructive customer relationships to improve loyalty and recommendations.
- Evaluated current customer retention strategies and recommended improvements.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
Education
Associate of Arts - Buisness
EPCC
El Paso, TX04-2028
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Troubleshooting and problem resolution
- Organizational improvement
- Operations planning
- Cross-functional communication
- Teamwork and collaboration
- Time management
- Problem-solving
- Excellent communication
Timeline
Retention Specialist
Alorica
01.2021 - 03.2023
Manager in Charge
Whataburger Restaurants L&c
01.2017 - 02.2026
Associate of Arts - Buisness
EPCC