Haley Schroeder
Issaquah ,WA
Summary
Healthcare administrative professional experienced in high-volume clinical and perioperative operations. Adept at coordinating communication among physicians, staff, and external partners to support efficient workflows and exceptional patient experience. Known for data accuracy, relationship building, and translating complex information into clear, actionable communication.
Overview
11
11
years of professional experience
Work History
Health Unit Coordinator
Overlake Hospital Medical Center
01.2022 - Current
- Serves as a primary point of contact for surgeons, patients, vendors, and other healthcare professionals regarding scheduling, patient information, or any inquiries.
- Support leadership by streamlining administrative workflows, maintaining data accuracy in Epic, and coordinating real-time case tracking.
- Collaborate with physicians and multidisciplinary teams during routine and emergency situations, ensuring proper escalation, documentation, and high-quality patient care.
Certified Nursing Assistant
Providence St Joseph Hospital
01.2021 - 01.2022
- Collaborated with multidisciplinary clinical teams to support patient care coordination and efficient unit operations.
- Collected and documented vital signs, patient observations, and care needs in electronic medical records, ensuring accuracy and compliance.
- Responded quickly to patient needs and emergency situations, maintaining professionalism in high-pressure environments.
Administrative Assistant/Medical Receptionist
Providence St Joseph Heritage Health
01.2019 - 01.2021
- Coordinated patient scheduling, check-ins/check-outs, and invoicing, ensuring smooth daily operations and a positive patient experience.
- Supported the launch of a new Total Wellness Center serving 4,000+ employees by assisting with staff training, setting up clinical workspaces, and establishing supply and inventory systems.
- Managed a master provider calendar, scheduling appointments based on clinician availability, patient demand, and workflow efficiency.
- Developed and implemented COVID safety policies and operational guidelines to protect patients and staff while maintaining service continuity.
Starbucks Supervisor
Providence St Joseph Hospital
01.2015 - 01.2019
- Built and managed weekly staff schedules for a 12-person team, optimizing coverage based on forecasted volume, peak hours, and staffing needs.
- Tracked daily sales performance and operational metrics, consistently exceeding revenue targets and contributing to strong customer satisfaction scores.
- Maintained inventory levels and supply forecasts to prevent shortages and reduce waste, supporting uninterrupted operations.
- Coordinated onboarding and training for new hires, monitoring performance and ensuring compliance with operational standards.
- Handled daily cash reconciliation and deposit reporting, ensuring financial accuracy and accountability.
Education
Bachelor of Applied Science - Healthcare Services Management
Seattle Central College
Seattle06.2026
Associate of Arts -
Santa Ana College
06.2022
Skills
-Front Desk Operations and Administrative Support
-Scheduling Systems & Calendar Management
-Data Entry, Reporting & File Management
-Microsoft Excel (Tracking, Logs, Basic Reporting)
-Team Scheduling & Workforce Coordination
-Customer Service & Conflict Resolution
-Time Management & Task Prioritization
-Professional Communication (Written & Verbal)
Timeline
Health Unit Coordinator
Overlake Hospital Medical Center
01.2022 - Current
Certified Nursing Assistant
Providence St Joseph Hospital
01.2021 - 01.2022
Administrative Assistant/Medical Receptionist
Providence St Joseph Heritage Health
01.2019 - 01.2021
Starbucks Supervisor
Providence St Joseph Hospital
01.2015 - 01.2019
Bachelor of Applied Science - Healthcare Services Management
Seattle Central College
Associate of Arts -
Santa Ana College