Haley Shepard
Branson,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Attractions Person in Charge
Silver Dollar City
Branson, MO
09.2020 - 06.2024
- Operated rides in a safe and efficient manner.
- Performed routine inspections of equipment to ensure optimal operation.
- Interacted with park guests to ensure they were having a great experience.
- Developed strategies for resolving customer complaints quickly and efficiently.
- Implemented new operational procedures, increasing efficiency.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Ensured safety of guests by enforcing ride and park policies.
- Responded quickly in emergency situations following established protocols.
- Inspected ride vehicles and equipment before opening it to the public.
- Assisted with loading, unloading, and securing passengers on rides.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Cattendant
Mochas and Meows
Branson, Missouri
06.2021 - 02.2022
- Cleaned work areas and equipment at the end of each shift
- Responded promptly to customer inquiries regarding services offered or product availability.
- Collaborated with staff members to develop enrichment plans tailored to individual needs of each cat.
- Educated visitors on humane animal care practices and responsible pet ownership.
- Interacted with cats through playtime activities as part of socialization process.
- Cleaned up after accidents involving cats in order to maintain a sanitary environment.
- Provided daily care for cats, including brushing, feeding, cleaning cages and litter boxes.
- Observed cats for signs of illness or distress and reported any concerns to supervisor.
- Helped visitors to select and adopt appropriate animals based upon needs and requirements.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
DJ/Floor Guard
Skateworld.
Branson, Missouri
09.2020 - 09.2021
- Developed and maintained music library, ensuring all tracks were up to date.
- Consulted with clients prior to each show to discuss specific song choices or genres desired.
- Created playlists tailored to the audience's musical preferences.
- Adhered to safety procedures while operating roller skates and other equipment used in the rink.
- Inspected the skating rink's surface regularly for debris or hazardous materials.
- Assisted customers with skate rentals when necessary.
- Communicated effectively with coworkers to ensure smooth operations during peak hours.
Education
High School Diploma -
Homeschool
Blue Eye, MO05-2023
Skills
- Team Management
- Effective Leadership
- Motivation Skills
- Training and mentoring
- Goal-Oriented
- Processes and procedures
- Customer Service
- Efficiency in a fast paced environment
- Policy Enforcement
Timeline
Cattendant
Mochas and Meows
06.2021 - 02.2022
Attractions Person in Charge
Silver Dollar City
09.2020 - 06.2024
DJ/Floor Guard
Skateworld.
09.2020 - 09.2021
High School Diploma -
Homeschool