Hi, I’m
Haley Speck
Muskegon,MI
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Spectrum and Two Tonys Taverna Grille. Excelled in roles requiring strong multitasking and complex problem-solving abilities. Demonstrated expertise in staff management and customer service, significantly boosting customer satisfaction. Renowned for an outgoing personality and a team player attitude, consistently achieving and surpassing sales goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with growing capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
years of professional experience
Work History
Two Tonys Taverna Grille
Bartender
09.2023 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Spectrum
Retention Customer Service Representative
09.2021 - 08.2023
Job overview
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Problem solving customers concerns in a timely manor.
Rouge River Tavern
Managing Bartender
08.2017 - 09.2021
Job overview
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Counted Drawers to make sure money added up correctly at the end of each shift.
Education
Rockford High SchoolRockford, MI
High School Diploma
04-2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Staff management
- Complex Problem-solving
- Handling difficult customers
- Patience and tolerance
- Hospitality service expertise
- Suggestive selling
- Team training and development
- Salesmanship
Timeline
Bartender
Two Tonys Taverna Grille
09.2023 - Current
Retention Customer Service Representative
Spectrum
09.2021 - 08.2023
Managing Bartender
Rouge River Tavern
08.2017 - 09.2021
Rockford High School
High School Diploma
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