Haley Stone
Sales
Auburn,Alabama
Summary
Customer-oriented team member with experience in all areas of the service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Competitive time-management skills along with years of handling all kinds of customers and their needs.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Bartender/Server Shift Leader
Bow And Arrow BBQ
Auburn, United States
11.2021 - 09.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
Server Shift Leader
Taste Buds Management/Zea Rotisserie And Bar
Mandeville, LA
09.2020 - 08.2021
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
Cashier/Kitchen Crew Member
Moes Original BBQ
Auburn, United States
02.2018 - 11.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Spain Park High School
Hoover, AL 08.2012 - 05.2016
Sociology
Auburn University
Auburn, AL 08.2016 - Current
Skills
Customer relationship management
undefinedTimeline
Bartender/Server Shift Leader
Bow And Arrow BBQ
11.2021 - 09.2022
Server Shift Leader
Taste Buds Management/Zea Rotisserie And Bar
09.2020 - 08.2021
Cashier/Kitchen Crew Member
Moes Original BBQ
02.2018 - 11.2021
Sociology
Auburn University
08.2016 - Current
High School Diploma -
Spain Park High School
08.2012 - 05.2016
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