Haley Tilley
Mebane,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Looking for a new role where hard work and dedication will be highly valued
Overview
2
2
years of professional experience
Work History
Manager
Chick-fil-A
Mebane
07.2023 - 12.2024
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Leasing Consultant
Apartment Dynamics
Carrboro, North Carolina
10.2023 - 06.2024
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Recommended clarifications and changes in program policies to director of property management.
- Met with committees to discuss and resolve legal and environmental issues.
- Maintained accurate records of prospective renters, applications and leases.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted informative and personalized tours, resulting in new leases.
- Updated resident data into property management software system daily.
- Oversaw daily operations, maintenance, and administration of property
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Encouraged prospective tenants to fill out applications after property tours.
Barista
The Habit Coffee Company
Mebane, NC
05.2023 - 10.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Checked brewing equipment for proper functionality.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created complex, hand-crafted beverages based upon customer preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Supported highest standards of conduct and service to support company reputation.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Memorized official and off-menu coffee and tea preparations.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Restocked product displays based on demand and projected sales.
- Managed cash register and processed transactions with accuracy and integrity.
Education
High School Diploma -
Cedar Ridge High School
Hillsborough, NC06-2021
Skills
- Marketing
- Performance evaluations
- Safety procedures
- Time management
- Staff training and development
- Relationship building
- Regulatory compliance
- Customer service
- Clear communication
- Strategic planning
- Customer relationship management (CRM)
- Team leadership
- Task delegation
- Decision-making
Timeline
Leasing Consultant
Apartment Dynamics
10.2023 - 06.2024
Manager
Chick-fil-A
07.2023 - 12.2024
Barista
The Habit Coffee Company
05.2023 - 10.2023
High School Diploma -
Cedar Ridge High School