Haley Waechter
Hazelwood,MO
Summary
Results-driven dental business assistant excelling in financial analysis and operational coordination. Known for strong attention to detail and effective communication, contributing to improved patient satisfaction and streamlined front desk operations.
Overview
7
7
years of professional experience
Work History
Dental Business Assistant
Hawk Ridge Dental Care
Lake Saint Louis, Missouri
07.2025 - 11.2025
- Coordinated and led morning huddles to review financial margins, highlight variances, and discuss action plans for closing monthly financial gaps.
- Validated insurance and advised patients of benefits and coverage.
- Explained complex insurance terms and policies to patients, providing clarity and support.
- Precisely calculated refunds, premiums, and adjustments.
- Managed front desk operations including scheduling appointments, collecting payments using Dx Dent.
- Supported four dentists in a high-volume, fast-paced dental practice.
- Answered phone calls promptly and addressed patient concerns professionally.
Office Manager
State of Alarm
Hazelwood, Missouri
07.2023 - 07.2025
- Managed office budget to handle inventory, postage and vendor services.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Recruited, hired, and trained new staff members according to organizational standards.
- Designed and delivered data-driven slide presentations summarizing profit and loss analysis.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Worked with alarm technicians to ensure arrival in a timely manner.
- Managed staff schedules and assignments to optimize workforce allocation.
Administrative Assistant
Autohaus BMW
Maplewood , MO
09.2022 - 07.2023
- Reviewed repair orders for accuracy and submitted them to the warranty company for payment.
- Working closely with the claim's vendor, monitoring the length of payment, and ensuring claims are paid in a timely manner.
- Reviewed repair orders to analyze and determine warranty coverage amounts, and provided customers with accurate, updated totals.
- Helped develop and implement a VIN- and year-based filing system to streamline customer record retrieval, enabling quicker identification of repeat customers.
- Older, inactive records were reviewed, scanned, and purged based on outdated repair orders to maintain an efficient and organized database.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Manager
Cecil Whittaker's Pizza
Florissant, Missouri
01.2021 - 08.2022
- Overseen the opening and closing procedures, and recommended changes to enhance the efficiency of daily activities.
- Created monthly reports for senior management summarizing operational performance metrics.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Coordinated inventory management and ordering of food supplies and ingredients.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Collaborated with marketing team to promote special offers and events effectively.
- Recruited and hired qualified candidates to fill open positions.
Assistant Manager
Dr. Milberg family dental
Florissant, Missouri
08.2019 - 01.2021
- Coordinated patient scheduling and appointment confirmations efficiently.
- Scheduled appointments efficiently using practice management software.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Orthodontic Assistant
Arch Orthodontics
Hazelwood , MO
12.2018 - 07.2019
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Answered phones promptly and handled inquiries from potential clients professionally.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Scheduled patient appointments and managed follow-up care using Dentrix.
- Performed minor orthodontic procedures such as suture removal and rubber dam placement.
Education
Bachelor of Science - Healthcare Management
Lindenwood University
Saint Charles, MOHigh School Diploma -
Hazelwood West
Hazelwood, MOCertificate - Dental Assisting
Laurel Institute
Saint Charles, MOSkills
- Office management
- Financial analysis
- Insurance verification
- Appointment scheduling
- Dental software
- Inventory control
Accomplishments
Achieved dean's list during undergraduate
Timeline
Dental Business Assistant
Hawk Ridge Dental Care
07.2025 - 11.2025
Office Manager
State of Alarm
07.2023 - 07.2025
Administrative Assistant
Autohaus BMW
09.2022 - 07.2023
Manager
Cecil Whittaker's Pizza
01.2021 - 08.2022
Assistant Manager
Dr. Milberg family dental
08.2019 - 01.2021
Orthodontic Assistant
Arch Orthodontics
12.2018 - 07.2019
Bachelor of Science - Healthcare Management
Lindenwood University
High School Diploma -
Hazelwood West
Certificate - Dental Assisting
Laurel Institute