Haley Williams
Portland,OR
Overview
2
2
years of professional experience
Work History
Residential Program Supervisor
Cascadia Health
Portland, OR
05.2025 - Current
- Supervised daily operations of residential program, ensuring compliance with organizational standards.
- Assisted in developing individualized care plans tailored to residents' needs and goals.
- Facilitated regular training sessions for staff on best practices in resident care and safety protocols.
- Coordinated activities and events to promote resident engagement and community integration.
- Monitored resident progress, documenting changes and communicating effectively with team members.
- Supported crisis intervention efforts, utilizing de-escalation techniques to maintain a safe environment.
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
Lead Mental Health Aide
Cascadia Health
Portland, OR
01.2024 - 05.2025
- Trusted with the responsibility to lead the team when leadership was not present.
- Assisted clients with daily living activities to promote independence and well-being.
- Coordinated with outside agencies as needed for additional resources or referrals that could enhance clients'' quality of life.
- Utilized active listening skills to build rapport with patients, creating an atmosphere of trust and understanding within the clinical setting.
- Monitored and documented client behavior and progress in care plans.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Provided emotional support to clients, fostering a safe and trusting environment.
- Educated clients on coping strategies and available resources for mental health support.
Education
Bachelor of Science - Psychology
Portland State University
Portland, Oregon, OR06-2023
Skills
- ProAct Restraint
- Mandatory Abuse Reporting
- Medication Administration
- Providing Inclusive Care: Training for Oregon Long-Term Care Facility Staff
- Boundaries in the Treatment Relationship
Other Work Experience
Restaurant Server, 03/21-01/24
Matador Restaurant - Portland, OR
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Adapted quickly to high-pressure situations during peak hours, enhancing team workflow and customer satisfaction.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and the ability to adapt to individual needs.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Skills
Leadership Active Listening
Trauma Informed Care Knowledgeable in Epic
Cultural Competency Rapport Building
Timeline
Residential Program Supervisor
Cascadia Health
05.2025 - Current
Lead Mental Health Aide
Cascadia Health
01.2024 - 05.2025
Bachelor of Science - Psychology
Portland State University