Haley Woika
Restaurant/Business Manager
Stafford,NY
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Manager of Operations
Shell's Post
Stafford, NY
09.2013 - 03.2023
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Monitored daily cash discrepancies and inventory.
- Interacted well with customers to build positive connections and nurture relationships in our community and families.
- Reduced financial inconsistencies while assessing and verifying billing invoices.
- Enhanced revenue generation by introducing and maintaining our presence on social media platforms.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
Nursing Assistant
United Memorial Hospital
Batavia, NY
10.2014 - 01.2016
- Offered immediate assistance in emergency and routine paging situations.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition and/or status immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported patients between rooms and testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
CNA
Genesee County Nursing Home
Batavia, NY
04.2014 - 10.2014
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Documented patient information and care activities in electronic health record.
Kitchen Assistant
Leroy Village Green Nursing Home
Leroy, NY
11.2011 - 08.2013
- Cleaned and organized kitchen stations to promote team efficiency.
- Made food according to standard recipes with requested changes for residents dietary needs.
- Operated standard kitchen equipment with focus on safety and sanitation.
Education
Healthcare And Emergency Response
Genesee Community College
Batavia, NY 09.2012 - 06.2014
High School Diploma -
Leroy Junior Senior High School
Leroy, New York 09.2010 - 06.2014
Certified Nursing Assistant - Health Care
Genesee Valley Educational Partnership
Batavia, NY 09.2012 - 05.2014
Skills
Work flow planning
Food preparation and safety
Marketing and advertising
Recipes and menu planning
Cost-controls
Staff Scheduling
Food service background
Natural leader
Kitchen equipment operation and maintenance
Inventory control and record keeping
Passion for customer satisfaction
Timeline
Nursing Assistant
United Memorial Hospital
10.2014 - 01.2016
CNA
Genesee County Nursing Home
04.2014 - 10.2014
Manager of Operations
Shell's Post
09.2013 - 03.2023
Healthcare And Emergency Response
Genesee Community College
09.2012 - 06.2014
Certified Nursing Assistant - Health Care
Genesee Valley Educational Partnership
09.2012 - 05.2014
Kitchen Assistant
Leroy Village Green Nursing Home
11.2011 - 08.2013
High School Diploma -
Leroy Junior Senior High School
09.2010 - 06.2014