Haley York
Janesville
Summary
Proven professional with a robust background in customer service and inventory management, notably at Dicks Sporting Goods. Excelled in enhancing customer engagement and streamlining order fulfillment processes, demonstrating top-tier time management and interpersonal skills. Achieved a significant improvement in customer satisfaction rates, underscoring a commitment to excellence and team collaboration.
Overview
4
4
years of professional experience
Work History
Associate
Dicks Sporting Goods
03.2024 - Current
Assisting athletes in finding items, ordering online, checking out items or returning/exchanging.
Fulfilling online pick ups or ship from store orders.
Processing annd pushing out apparel from trucks onto the floor.
Helping athletes find the right fit of athletic shoe for dedicated sport.
Taking phone calls with athletes and neighboring stores.
Team Member
Target
03.2023 - 01.2024
Fulfilling online orders - Ship from store and Online pick up.
Stocking shelves and completing inventory counts.
Working busy holidays under pressure.
Helping guests find items in store.
Crew Member
Culver's Restaurant
04.2021 - 01.2023
Consistently Multi-Tasking
Working with customers all day.
Opening and closing the restaurant.
Education
Parker High School
Janesville, WI01.2025
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
- New hire training
- Product knowledge
- Data entry
- Order fulfillment
- Inventory management
- Product merchandising
- Sales techniques
- POS system operation
- Loss prevention
- Problem-solving
- Reliable and punctual
- Verbal and written communication
- Task prioritization
- Client relationship management
- Meeting scheduling
- Basic accounting
- Data collection and analysis
- Friendly and helpful
- Team cooperation
- Strong communication and interpersonal skills
- Customer assistance
- Honest and dependable
- Inventory and stocking
Timeline
Associate
Dicks Sporting Goods
03.2024 - Current
Team Member
Target
03.2023 - 01.2024
Crew Member
Culver's Restaurant
04.2021 - 01.2023
Parker High School
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