Haley Zell
Somerset,KY
Summary
Driven beauty professional with over 12 years experience in cosmetology, now transitioning into esthetics. Creative, trend-savvy and client focused, with a talent for making people feel comfortable, confident and cared for.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cosmetologist
Hair Jazz
Aberdeen, NC
03.2018 - 04.2020
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Cosmetologist
Master Cuts of Pinehurst
Pinehurst, NC
12.2016 - 08.2017
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Styled hair, makeup and nails for customers for special events and occasions.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Cosmetologist
SmartStyle
Southern Pines, NC
09.2016 - 11.2016
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client satisfaction.
Cosmetologist
Trendsetters
Fayetteville, NC
07.2015 - 03.2016
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
Salon 1124
Radford, VA
11.2012 - 06.2015
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained regular client list and successfully handled walk-in customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed loyal following of clients by providing high-quality services.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Esthetics
Somerset Community College
Somerset, KYCosmetology License -
Chamar Academy of Cosmetology
Christiansburg, VAGeneral Studies
Radford University
Radford, VAMarion Senior High School
Marion, VA06.2008
Skills
- Friendly communication
- Active listening
- Cutting, styling and coloring/lightening hair
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Product upselling
- Facial massage techniques
- Special event hair styling & makeup application
- Facials and skincare treatments
- Adaptable to changing client needs
- Tool, equipment, and surface sanitizing
Certification
Dermaplane certified
Norvell spray tan certified
Timeline
Cosmetologist
Hair Jazz
03.2018 - 04.2020
Cosmetologist
Master Cuts of Pinehurst
12.2016 - 08.2017
Cosmetologist
SmartStyle
09.2016 - 11.2016
Cosmetologist
Trendsetters
07.2015 - 03.2016
Cosmetologist
Salon 1124
11.2012 - 06.2015
Esthetics
Somerset Community College
Cosmetology License -
Chamar Academy of Cosmetology
General Studies
Radford University
Marion Senior High School