Haley Colledge
Riverton,UT
Summary
Motivated, hardworking individual with the ability to find creative solutions to problems. Excellent work ethic and positive attitude with outstanding customer service skills who will help the customer have a positive overall experience. Skilled in implementing and maintaining efficient processes and developing and building solid relationships with customers and team members. Strong leader with excellent communication and interpersonal skills and a passion for helping others.
Overview
5
5
years of professional experience
Work History
Tenant Specialist
Concept Property Management
08.2023 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Leads the team with the highest amount of calls weekly
- Investigates move out charge disputes
Operations Manager
EOS Fitness
04.2023 - 08.2023
- Provided exceptional service by understanding member needs and recommending appropriate products or services.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service as well as club cleanliness.
Assistant Operations Manager
EOS Fitness
02.2023 - 04.2023
- Assists the Operations Manager in day to day tasks
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service as well as club cleanliness.
- Provide assistance to members requests
Member Experience Lead
Vasa Fitness
02.2022 - 02.2023
- Onboard and train new Member Experience Specialists to deliver on Member Experience Standards
- Delegate tasks to ensure work is completed and club goals are achieved
- Work closely with GM to execute daily and monthly goals
- Create schedules for the Member Experience team
- Provide an exceptional experience for gym members
- Sell new memberships and personal training opportunities to guests.
Member Experience Specialist
VASA Fitness
05.2021 - 02.2022
- Greet members and resolve any issues that may arise
- Build solid and lasting relationships with members that help them feel like they belong
- Sell new memberships and personal training opportunities to guests
- Ensure that the gym is clean and organized correctly
Receptionist
Cookie Cutters Haircuts For Kids
10.2019 - 05.2021
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Consulted with customers about products and prices
- Coordinate with clients and stylists
- Maintain a tidy salon
Education
Bachelor of Science - Criminal Justice
Utah Valley University
Orem, UT05.2025
High School Diploma -
Bingham High School
South Jordan, UT06.2021
Skills
- Customer service
- Active listening
- Scheduling
- Leadership
- Friendly
- Problem solving
- Interpersonal skills
- Fluent in Portuguese
Timeline
Tenant Specialist
Concept Property Management
08.2023 - Current
Operations Manager
EOS Fitness
04.2023 - 08.2023
Assistant Operations Manager
EOS Fitness
02.2023 - 04.2023
Member Experience Lead
Vasa Fitness
02.2022 - 02.2023
Member Experience Specialist
VASA Fitness
05.2021 - 02.2022
Receptionist
Cookie Cutters Haircuts For Kids
10.2019 - 05.2021
Bachelor of Science - Criminal Justice
Utah Valley University
High School Diploma -
Bingham High School
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