HALEY HULL
Homemaker
FORT WORTH,TX
Summary
Detail-oriented Certified Billing and Coding Specialist with strong technical skills and the ability to learn concepts quickly. Adaptable team member that works hard at meeting deadlines, and is committed to meeting expectations set by leadership as well as personal goals. Previous medical payment poster and biller experienced in fast-paced financial environments. Personally motivated individual that has understanding of medical center revenue from start to finish and recognizes the importance of accuracy in every step. Understands general accounting and finance concepts. A consistently positive and friendly employee committed to contributing excellence for the company. The past 4 years of being a stay at home parent has taught me an abundance of skills including but not limited to, organization, time management, multi-tasking, decision making, self-motivation, perseverance, and the ability to work under pressure. During my time out of the work force I have focused on expanding my knowledge of the billing and revenue cycle by attending Penn Foster and testing with the NHA to become a Certified Billing and Coding Specialist.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Homemaker
N.A.
Fort Worth, TX
03.2018 - Current
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Resolved problems, improved operations and provided exceptional service.
Payment Poster and Medical Biller
ASC, United Surgical Partners International
Addison, TX
12.2016 - 03.2018
- Processed an average of 1226 invoices per month for a total of four out-patient surgical centers
- Determined the proper amount to be billed based on different contracts with insurance companies within policy
- Pulled patient charts for pervious appointments verifying that information was correct then billed accordingly
- Researched and resolved billing and invoice problems
- Conducted month-end balance sheet reviews and reconciled any variances
- Balanced batch summary reports for verification and approval
- Posted insurance money received to accounts according to the explanation of benefits provided
- Sent accounts for appeal upon notice that explanation of benefits isn't accurate within predetermined contract
- End patient refunds in the event that the outpatient facility collected too much money after figuring copayment, co-insurance, and deductible
- Maintained a deposit log of all money received and posted making sure accounts balance weekly
- Rebilled cases that were temporarily held pending missing information from the facility
- Communicated with collections department and agencies to accurately maintain patient accounts.
- Accurately posted payments and adjustments both electronically and manually.
- Managed large volumes of data efficiently and with great care on daily basis.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Handled payment transactions for customer purchases.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Processed payments that had been received from insurance companies, workers compensation, and Medicare.
Business Sales Expert- Retail
ATT Authorized Retailer
Terrell, Texas
10.2015 - 12.2016
- Cold-called prospective customers to build relationship
- Greeted store customers promptly and responded to questions with knowledgeable service
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Established new customer accounts
- Generated high volume of referrals
- Recommended and helped customers select merchandise based on their needs
- Informed customers about sales and promotions in a friendly and engaging manner
- Trained new employees on company customer service policies and service level standards
- Hosted meetings to communicate best sales practices with store associates to help improve the stores sales for business customers to help achieve store goal.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Created and implemented sales strategies to successfully meet company targets.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Motivated and trained 6 team members to meet and exceed sales goals through positive reinforcement.
- Drove team revenue totals by bringing in top sales numbers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Branch Supervisor
First Convenience Bank
Mesquite, Texas
07.2013 - 11.2014
- Established new customer accounts including checking, savings, lines of credit and loans
- Met every sales goal assigned to me for each month
- Xceeded sales goals each month
- Assembled in-store marketing displays, balanced daily cash deposits and bank vault inventory with a zero error rate
- Adhered to First Convenience Bank security and audit procedures
- Examined checks for identification and endorsement
- Processed treasury, tax and loan payments
- Supplied tellers with coin and currency as needed
- Also Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service
- Keep records of all money in the branch and provided necessary amounts to each other teller
- Got together reports and sent them in daily and always on time
- Checked for errors in co-workers proof work
- Maintained the ATM located at the branch and made sure it was supplied with cash at all times to better service our customers, as well as handled any technical difficulties it encountered
- Maintain the personal bankers, assist with questions, overrides, or teaching them new material
- Handle customer complaints as the management present
- Track spending for the branch
- Monitor reports for accounts opened, accounts closed, deposits, withdrawals, check losses, growth profit of the branch and net loss of the branch
- Report to higher management as well as make changes in the branch to improve overall performance of the branch
- Handled scheduling for all employees at the branch to ensure a work-life balance for each employee as well as maintaining the proper amount of employees each day to abide by safety policies as well as staying under budget for hours assigned to each employee.
- Set schedule for tellers and customer service representatives.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Cashier
Chicken Express
Denton, Texas
06.2011 - 07.2014
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Correctly received orders, process payments and responded appropriately to guest concerns
- Resolved guest complaints promptly and professionally
- Aided in manager assistance for inventory as well as ordering materials needed for the function of the facility
- Resolved guest complaints promptly and professionally
- Trained incoming employees as well as took over role of management while management was either busy with reports, customers, or had to step out for any reason.
Education
Accounting
University of North Texas
Denton, TX 08.2013 - 05.2015
Certification in Medical Coding And Billing - Medical Billing And Coding
Penn Foster
06.2020 - 01.2022
Skills
HIPAA regulation observance
High-volume transaction posting
Customer Relations
Payment Coordination
Database Management
Medical claims submission
Patient account analysis
Medical coding knowledge
Medical terminology expert
Payment posting
Professional and mature
Critical Thinking
Certification
Certified Billing and Coding Specialist
Additional Information
- Took break from the work place to raise my 2 boys, but took advantage of the time to further education and obtain certification of medical billing and coding expanding my knowledge and understanding to be of greater asset to my new employer.
Timeline
Certified Billing and Coding Specialist
01-2022
Certification in Medical Coding And Billing - Medical Billing And Coding
Penn Foster
06.2020 - 01.2022
Homemaker
N.A.
03.2018 - Current
Payment Poster and Medical Biller
ASC, United Surgical Partners International
12.2016 - 03.2018
Business Sales Expert- Retail
ATT Authorized Retailer
10.2015 - 12.2016
Accounting
University of North Texas
08.2013 - 05.2015
Branch Supervisor
First Convenience Bank
07.2013 - 11.2014
Cashier
Chicken Express
06.2011 - 07.2014