Haley McCullough
Las Vegas,NV
Summary
Versatile and driven professional with over 10 plus years of extensive experience in customer service roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Rise Talent LLC
Las Vegas, Nevada
03.2026 - Current
- Greeted and assisted clients and visitors, ensuring a welcoming atmosphere.
- Managed incoming calls, efficiently directing inquiries to appropriate staff.
- Maintained a clean and organized reception area for professionalism.
- Collaborated with colleagues to improve overall customer service experience.
Delivery Professional
Instacart
Las Vegas, USA
08.2020 - Current
- Completed thousands of deliveries, achieving consistent on-time performance and accuracy.
- Ensured adherence to company standards by delivering products in excellent condition.
- Provided strong customer service through clear communication and effective issue resolution, enhancing overall delivery experience.
Peer Recovery Support Specialist
Just 1 Life Services
Mesa, USA
05.2024 - 09.2024
- Trained and supported clients in recovery programs, enhancing self-advocacy and accountability skills.
- Supported individuals in recovery through personalized care plans.
- Facilitated group sessions to encourage peer support and engagement.
- Conducted virtual sessions via Zoom, ensuring effective communication and engagement with clients.
- Coordinated resources and referrals for community services and support systems.
Caregiver
Home Instead
Phoenix, USA
08.2022 - 07.2023
- Earned recognition for consistently providing high-quality and dependable in-home care services to clients.
- Delivered safe and reliable in-home care, facilitating transportation and errands to support clients' daily activities.
- Achieved 100% clean driving record while ensuring safe transportation for clients.
Sales/Graphic Design
Accent T-shirts and Promotions
Las Vegas, USA
07.2015 - 05.2020
- Facilitated customer orders, provided product information, and resolved issues to enhance satisfaction.
- Organized store layout and streamlined processes to improve customer experience and operational efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV05-2009
Skills
- Excellent customer service and communication skills
- Time management
- Detail orientation
- Punctuality and reliability
- Advanced computer literacy
Certification
- Peer Recovery Support Specialist Certification
- CPR/First Aid Certification
Timeline
Receptionist
Rise Talent LLC
03.2026 - Current
Peer Recovery Support Specialist
Just 1 Life Services
05.2024 - 09.2024
Caregiver
Home Instead
08.2022 - 07.2023
Delivery Professional
Instacart
08.2020 - Current
Sales/Graphic Design
Accent T-shirts and Promotions
07.2015 - 05.2020
High School Diploma -
Bonanza High School