Haley Nelson
Edgewood Washington ,United States
Summary
Accomplished Director of Community Relations at Canterbury House SNF, adept in crisis management and partnership development. Demonstrated expertise in marketing strategies and team collaboration, significantly enhancing patient satisfaction and organizational performance. Skilled in policy analysis and multitasking, with a proven track record of driving monthly census report numbers to the top.
Overview
7
7
years of professional experience
Work History
Director of Community Relations
Canterbury House SNF
Auburn, WA
03.2022 - 06.2024
- Carefully manage marketing budget and provide input and accurate pricing information for patients, insurance contracts, social media advertising and facility event costs.
- Assist in the orientation program for residents and families in accordance with our established policies and procedures
- Answer telephones, operate facility lead portal system, and manage resident list and incoming calls to residents
- Established strong partnerships with local healthcare organizations, promoting collaboration for mutual benefits to both the patient and facility.
- Served as a liaison between the organization and various patients, ensuring clear communication and alignment of goals.
- Understand the community's care regulations and policies to ensure proper placement and education to prospects
- Daily collaboration with other department directors aimed at improving overall patient satisfaction and organizational performance.
- Design, implement, and facilitate an immediate marketing plan for the community with input and support from the Executive Director, corporate marketing, and operations teams
- Provided crisis management support during challenging situations, effectively addressing concerns while maintaining patient positive perception.
- Negotiated contracts with healthcare insurance providers to ensure cost-effective solutions aligned with organizational objectives.
- Managed multiple patient requisitions simultaneously while maintaining focus on quality placements within designated timelines.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Warehouse Worker
Staffmark
Sumner, WA
01.2020 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
HVAC Technician
Environmental Services
University Place, WA
01.2017 - 12.2019
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Education
Bachelor Of Healthcare Management - Health Services Administration Management
American InterContinental University
Schaumburg, IL12.2021
High School Diploma -
Puyallup High School
Puyallup, WA2015
Skills
- Crisis Management
- Policy analysis
- Partnership Development
- Marketing Communications
- Media Relations
- Marketing Strategies
- Corporate Social Responsibility
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Director of Community Relations
Canterbury House SNF
03.2022 - 06.2024
Warehouse Worker
Staffmark
01.2020 - 03.2022
HVAC Technician
Environmental Services
01.2017 - 12.2019
Bachelor Of Healthcare Management - Health Services Administration Management
American InterContinental University
High School Diploma -
Puyallup High School