Hali Brasfield
Roswell
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
Roswell
06.2025 - Current
- Supervised team during high-volume shifts to maintain service quality.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels to ensure product availability and minimize waste.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Food Server
Buffalo Wild Wings
Roswell
10.2024 - 06.2025
- Delivered exceptional customer service in a fast-paced sports bar environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Bartender
The wellhead
Artesia
02.2023 - 03.2024
- Prepared and served a variety of cocktails and drinks to customers.
- Engaged with customers to provide excellent service and foster a welcoming environment.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Food Service Manager
Wendys
Artesia
04.2021 - 02.2023
- Managed daily restaurant operations and staff schedules effectively.
- Trained new employees on food safety and service standards.
- Oversaw inventory management and coordinated supply orders efficiently.
- Enforced compliance with health regulations and company policies consistently.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Maintained records of food inventory, supplies, and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Waiter/Waitress
Outback Steakhouse
Santa Fe
01.2019 - 10.2019
- Provided exceptional customer service to enhance dining experiences.
- Took and processed food and drink orders accurately and efficiently.
- Set up and maintained dining areas for optimal guest comfort.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
Santa Fe High
Santa Fe, NMSkills
- Customer service
- Cash handling
- Food safety compliance
- Problem solving
- Effective communication
- Time management
- Decision-making
- Handling customer complaints
- Punctual and reliable
References
- Joy Lopez, (575) 317-9183, Worked with me
- Trevor Stevens, (575) 736-6300, Supervised me
Timeline
Shift Manager
McDonald's
06.2025 - Current
Food Server
Buffalo Wild Wings
10.2024 - 06.2025
Bartender
The wellhead
02.2023 - 03.2024
Food Service Manager
Wendys
04.2021 - 02.2023
Waiter/Waitress
Outback Steakhouse
01.2019 - 10.2019
Santa Fe High