Hali Marmol
Triangle,VA
Summary
I am highly organized, detail-oriented, motivated, and well-driven. I have developed a mature and responsible approach to any task presented to me. I am a team player, excellent in working with others to achieve a certain objective, in an on-time, professional, and efficient manner.
Overview
7
7
years of professional experience
Work History
Supervisor- Logistics
DSV Logistics
ARA Sterling, VA
09.2025 - Current
- ARA Google Arcola Data Center Campus, 24400 Howling Rooster Ln, Sterling, VA 20166
- Supervised daily operations to optimize workflow and enhance team performance.
- Coordinated logistics activities, ensuring timely delivery of goods and services.
- Monitored inventory levels, maintaining accuracy in stock management systems.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Detailed planning, placing orders, receiving orders, for googler techs' requests on component parts in an efficient manner.
- Exposure on Data Center environment, dropzones, DC floor work flow with google techs' swapping parts, repairing, diagnosing server racks, hosts, or components.
- Exposure on other vendors in a Data Center such as NTT data and vision for cabling and DCOPS for maintenance.
- Exposure on decoms, builds, tray pop, fillers, baffles, tophats.
- Exposure on kitting parts, kitting runs, RCT, pharmacy HWOPS parts and computer components such as the Mobos, CPU, HDD, SSD, DIMMS, fan, heatsinks, rectifiers, batteries, power supply, BIOS, media, optical modules, SD cards, thermal grease, upgrades, Eiger, jit house pharmacy, small parts pharmacy, mavericks, Racks, cables and others.
Customer Service Representative
Dnata
Dulles, VA
04.2024 - 06.2025
- IAD Washington Dulles Int'l.Airport, Sterling, VA 20166
- Lufthansa group, Swiss Air, Austrian Air, Brussels Airlines, Turkish Airlines
- Baggage services office, where we handled baggage and cargo issues, documents issues in Customs and Immigration at the International Arrival Building with the Customs and Border Protection department.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Ramp Agent
Trego-dugan Aviation
Dulles, VA
08.2024 - 01.2025
- IAD Washington Dulles Int'l. Airport, Sterling, VA 20166
- Operated ground support equipment to ensure timely aircraft arrivals and departures.
- Conducted thorough pre-flight inspections of baggage and cargo for safety compliance.
- Collaborated with team members to efficiently load and unload luggage from aircraft.
- Assisted in maintaining cleanliness and organization of ramp area to enhance operational efficiency.
- Communicated effectively with pilots and ground control to coordinate flight operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Responsible in deicing, lavatory service, water dump and refill, connect/disconnect ground power unit and preconditioned air, aircraft chocks, and others.
Ramp Trainor and Lead- Alaska Airlines
Unifi
Dulles, VA
08.2023 - 05.2024
- IAD Washington Dulles Int'l. Airport, Sterling, VA 20166
- Designed and implemented training programs for new employees, enhancing onboarding process efficiency.
- Collaborated with management to identify training needs and align programs with organizational goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Streamlined training materials, increasing engagement and comprehension among trainees.
- Facilitated virtual, in-person and blended learning sessions.
Aircraft Cabin Cleaner Supervisor- Delta Airlines
Unifi
Dulles, VA
03.2023 - 05.2024
- IAD Washington Dulles Int'l. Airport, Sterling, VA 20166
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Ensured cleanliness and sanitation of aircraft cabins following established safety protocols.
- Conducted thorough inspections of cabin areas to identify and address cleanliness issues.
- Collaborated with team members to streamline cleaning processes for improved efficiency.
- Managed inventory of cleaning supplies, ensuring availability for uninterrupted operations.
- Implemented best practices in waste disposal, contributing to environmentally-friendly initiatives.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Maximized efficiency by adhering to assigned work schedules and prioritizing tasks based on aircraft turnaround times.
- Trained and mentored new staff on operational procedures and best practices.
Passenger Service and Operations Supervisor
Unifi
Dulles, VA
03.2023 - 05.2024
- WestJet Airlines IAD Washington Dulles Int'l. Airport, Sterling, VA 20166
- Supervised daily operations to ensure compliance with safety and quality standards.
- Supervised the team at the ticket counter in processing passenger tickets, special requests, luggage, and other documents.
- Coordinated team schedules to optimize workflow efficiency and resource allocation.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Mentored staff on best practices for equipment handling and maintenance procedures.
- Led team meetings to discuss objectives, address challenges, and foster open communication.
- Created report codes on arrival and departure
- Communication and coordination with the ramp team, in-flight crew team, caterer, and cabin clean team for an on-time departure.
Appearance Care Associate
Hyde Park Hospitality
Dulles, VA
11.2023 - 04.2024
- Chase Etihad Lounge
- Hyde Park Hospitality IAD Washington Dulles Int'l. Airport, Sterling, VA 20166
- Maintained cleanliness and organization of common areas, promoting a welcoming environment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided exceptional customer service while assisting clients with their inquiries and other needs.
- Inventory of cleaning supplies and other cleaning equipment.
Ramp Agent
Unifi
Dulles, VA
12.2022 - 03.2024
- Alaska Airlines IAD Washington Dulles Int'l. Airport, Sterling, VA 20166
- Implemented best practices for handling fragile cargo, reducing damage incidents significantly.
- Coordinated cargo loading and unloading processes for optimal efficiency.
- Collaborated with flight crews to facilitate smooth turnaround times.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
- Operated equipment while observing standard safety procedures.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Passenger Service Agent- Turkish Airline
Dnata
Dulles, VA
03.2022 - 12.2022
- IAD Washington Dulles Int'l. Airport, Sterling, VA 20166
- Managed passenger check-in processes ensuring efficient boarding procedures.
- Coordinated luggage handling and transfer, maintaining compliance with safety regulations.
- Assisted passengers with inquiries, providing exceptional customer service to enhance travel experiences.
- Streamlined operational workflows leading to improved turnaround times for aircraft arrivals and departures..
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Escorted handicapped passengers from terminal to aircraft.
Passenger Service Assistant
Prospect Airport Services
Chicago, IL
06.2019 - 03.2020
- ORD Chicago O'Hare Int'l. Airport, IL 60666
- Delivered exceptional customer service to enhance passenger experience during check-in and boarding processes.
- Coordinated with airline staff to ensure timely handling of baggage and passenger inquiries.
- Assisted in managing passenger flow, optimizing seating arrangements for efficiency and comfort.
- Trained new team members on operational procedures and service standards to uphold quality.
- Escorted handicapped passengers from terminal to aircraft.
Education
No Degree - ARC Welding
TESDA
Cebu, Philippines09-2014
Associate of Arts - Special Education
Cebu Technological University
Cebu, Philippines06-2011
Bachelor of Arts - Fine Arts
University of The Philippines
Cebu, Philippines04-2004
Skills
- customer service management
- team development
- goal oriented
- coaching and mentoring
- strong decision making
- report preparation and analysis
- strong interpersonal skills
- excellent communication skills
- excellent organisational skills
- creative and design
- painting, sculpture, welding
Timeline
Supervisor- Logistics
DSV Logistics
09.2025 - Current
Ramp Agent
Trego-dugan Aviation
08.2024 - 01.2025
Customer Service Representative
Dnata
04.2024 - 06.2025
Appearance Care Associate
Hyde Park Hospitality
11.2023 - 04.2024
Ramp Trainor and Lead- Alaska Airlines
Unifi
08.2023 - 05.2024
Aircraft Cabin Cleaner Supervisor- Delta Airlines
Unifi
03.2023 - 05.2024
Passenger Service and Operations Supervisor
Unifi
03.2023 - 05.2024
Ramp Agent
Unifi
12.2022 - 03.2024
Passenger Service Agent- Turkish Airline
Dnata
03.2022 - 12.2022
Passenger Service Assistant
Prospect Airport Services
06.2019 - 03.2020
No Degree - ARC Welding
TESDA
Associate of Arts - Special Education
Cebu Technological University
Bachelor of Arts - Fine Arts
University of The Philippines