Hali Phillips
Vonore,TN
Summary
Case Manager with the Department of Children Services, adept at problem-solving and active listening. Successfully developed individualized service plans, enhancing client outcomes. Skilled in documentation and reporting.
Overview
10
10
years of professional experience
Work History
Case Manager
Department Of Children Services
Madisonville, TN
01.2022 - Current
- Conducted assessments to identify client needs and develop individualized service plans.
- Assisted clients in accessing community resources and support services.
- Maintained accurate records of client interactions and progress toward goals.
- Facilitated communication between clients, healthcare providers, and other stakeholders.
- Monitored client progress and adjusted service plans as necessary for optimal outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Server
Daddy Mac’s
Knoxville,TN
06.2021 - 01.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, efficiently taking and processing orders.
- Assisted in training new servers on menu details and customer service protocols.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Coordinated with team members to optimize workflow during busy shifts for improved efficiency.
Server
Wild Wing Cafe
Johnson City, TN
01.2020 - 06.2021
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Walmart
Lenoir City, TN
01.2016 - 12.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Monitored cash drawer for discrepancies, ensuring accuracy in daily transactions.
- Adapted quickly to changing workloads during peak shopping hours, maintaining efficiency.
- Trained new cashiers on register operations and company policies for seamless integration into the team.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Human Services
East Tennessee State University
Johnson City, TN12.2021
Skills
- Problem-solving
- Time management
- Active listening
- Organization and multitasking
- Documentation and reporting
- Positive attitude
- Conflict resolution
Timeline
Case Manager
Department Of Children Services
01.2022 - Current
Server
Daddy Mac’s
06.2021 - 01.2022
Server
Wild Wing Cafe
01.2020 - 06.2021
Cashier
Walmart
01.2016 - 12.2020
Bachelor of Science - Human Services
East Tennessee State University