Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hali Ponce

East Lansing,MI

Summary

Dedicated professional known for exceptional customer service and effective problem-solving. Experienced in training staff and optimizing store operations to enhance customer satisfaction and drive business success.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Plato's Closet
Utica, Michigan
01.2023 - 08.2026
  • Supervised daily store operations, ensuring adherence to company policies.
  • Monitored staff performance to maintain quality standards, ensuring customer satisfaction.
  • Trained new team members on customer service standards, enhancing overall team performance.
  • Resolved customer inquiries and addressed issues with professionalism.
  • Assigned tasks to team members based on strengths, optimizing team efficiency.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Conducted regular audits of cash register transactions for accuracy.

Stable Hand

Double Dunn Ranch
Carbon Cliff, Illinois
01.2021 - 06.2022
  • Fed and watered horses daily, ensuring proper nutrition and hydration.
  • Maintained clean and organized stables for optimal horse health and comfort.
  • Assisted in grooming horses, promoting cleanliness and readiness for riding.

Education

High School Diploma -

Eisenhower High School
Shelby, MI
05-2026

Bachelor of Arts - Accounting and Finance

Michigan State University
East Lansing, MI
08-2026

Skills

  • Customer service
  • Team leadership
  • Staff development
  • Cash handling
  • Inventory control
  • Time management
  • Problem solving

Timeline

Shift Supervisor

Plato's Closet
01.2023 - 08.2026

Stable Hand

Double Dunn Ranch
01.2021 - 06.2022

High School Diploma -

Eisenhower High School

Bachelor of Arts - Accounting and Finance

Michigan State University
Hali Ponce