Halie Fraser
Amesbury ,MA
Summary
Dynamic bartender and server with expertise in mixology and customer service, honed at The Port Tavern. Recognized for creating innovative cocktails and fostering guest loyalty through exceptional communication and relationship-building. Proven ability to anticipate guest needs and effectively manage high-volume service, ensuring memorable dining experiences.
Overview
9
9
years of professional experience
Work History
Bartender
The Port Tavern
06.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/ Server
The Cheesecake Factory
07.2020 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained knowledge of over 300+ menu items to accurately and tastefully make recommendations to guests
- Always maintain a positive attitude, a smile, and worked well as a team member and in leadership roles
Hostess/ Food Runner
Piatti Ristorante and Bar
07.2016 - 07.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Cosmetology License - Hair, Skin, Nails
Whittier Tech
Haverhill, MA01-2027
Skills
- Mixology
- Anticipating guest needs
- Clear and effective communication
- Complex Problem-solving
- Order management
- Customer service expertise
- Excellent Multi-Tasker
- Suggestive selling
- Team training and development
Timeline
Bartender
The Port Tavern
06.2024 - Current
Bartender/ Server
The Cheesecake Factory
07.2020 - 07.2024
Hostess/ Food Runner
Piatti Ristorante and Bar
07.2016 - 07.2020
Cosmetology License - Hair, Skin, Nails
Whittier Tech