Halie Gutierrez
Dallas,United States
Summary
High energy professional eager to contribute skills and experience to a new and challenging role.
Dedicated team member with excellent communication skills and pleasant demeanor.
Good listening skills combined with a detailed oriented and attentive nature.
Efficient solver with experience in customer service.
Overview
8
8
years of professional experience
Work History
Shift Leader
Vetco Total Care
03.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Veterinary Assistant
Banfield Animal Hospital
05.2023 - 02.2025
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
Receptionist
Orchard Animal Hospital
08.2022 - 05.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Weigh and room clients.
Assistant Manager
Greystar Property Management
05.2021 - 07.2022
- Worked with the team to improve efficiency on various projects.
- Provide weekly work schedules to employees to accommodate business demands and vacation requests.
- In charge of onboarding new employees, which includes training, mentoring, and new hire paperwork.
- Interact with customers to assess their needs and recommend products or services.
- Keep track of all transactions on a daily basis and generate invoices and reports for the community manager.
Shift Leader and Group Sales Manager
Rink Management Services
01.2018 - 05.2021
- Answered calls, emails and faxes per day, responding to customer inquires, resolving problems, and informing customers about new products.
- Checked products for quality assurance on a regular basis, adhering to strict guidelines.
- Collaborated with team members to improve performance and roll out new trainings.
- Provide superior training and leadership to teams in order to improve performance and assist team members on meeting their goals.
- Effectively respond to customer requests via phone and email as well as questions and inquires.
Education
High School Diploma -
Oregon Connections Academy
Online06.2019
Skills
- People Oriented
- Personable
- Motivated team player
- Computer Literate
Timeline
Shift Leader
Vetco Total Care
03.2025 - Current
Veterinary Assistant
Banfield Animal Hospital
05.2023 - 02.2025
Receptionist
Orchard Animal Hospital
08.2022 - 05.2023
Assistant Manager
Greystar Property Management
05.2021 - 07.2022
Shift Leader and Group Sales Manager
Rink Management Services
01.2018 - 05.2021
High School Diploma -
Oregon Connections Academy