Abigail Erckman
Matthews,NC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager/Bartender Shift Manager
Panzu Brewery
08.2023 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Business Development Analyst
ZolaTerra
04.2023 - Current
- Identified new market opportunities through in-depth research and analysis of industry trends.
- Streamlined sales processes by automating manual tasks and improving efficiency in the sales funnel.
- Presented findings from data-driven analyses to senior management, influencing strategic decision-making processes.
Front Desk Assistant
CycleBar-Matthews
11.2022 - 07.2023
- Greeted members and customers.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Sold on average ten plus memberships a month.
- Called fifty prospects a day.
- Maintained cleanliness of equipment and facility.
Cashier
Autobell Car Wash
02.2020 - 07.2022
- Ranked number 1 in sales at company.
- Greeted customers entering store and responded promptly to customer needs.
- Upsold memberships and services to customers.
- Provided exemplary customer service.
Carmel Country Club
06.2019 - 07.2021
- Hostess, banquet events worker, and front desk assistant, fast-paced environment 40+ table restaurant, accurately placed to go orders, provide exemplary customer service
Education
Bachelor of Arts - Organizational Communication
University of North Carolina At Charlotte
Charlotte, NC12.2023
Associate of Arts -
Central Piedmont Community College
Charlotte, NC05.2020
Skills
- Over 7 years of customer service experience
- People Oriented
- Outgoing personality
- Microsoft Power Apps
- Over 3 years of leadership
- Strives in fast-paced environments
- Team player
- Organizational ability
- Operations Management
Certification
- American Red Cross Lifeguard Certification April 2017
- CPR certification August 2022
Phone
(704) 499-0028
Activities
St. Luke's – Room in the Inn Volunteer since 5th grade
Timeline
Shift Manager/Bartender Shift Manager
Panzu Brewery
08.2023 - Current
Business Development Analyst
ZolaTerra
04.2023 - Current
Front Desk Assistant
CycleBar-Matthews
11.2022 - 07.2023
Cashier
Autobell Car Wash
02.2020 - 07.2022
Carmel Country Club
06.2019 - 07.2021
Bachelor of Arts - Organizational Communication
University of North Carolina At Charlotte
Associate of Arts -
Central Piedmont Community College
- American Red Cross Lifeguard Certification April 2017
- CPR certification August 2022
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