Micaela McSweeney
Oak Ridge,NC
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
11
11
years of professional experience
Work History
Shift Manager
Mcdonalds
Kernersville, NC
01.2020 - Current
- Learned how to schedule employees within 2 months
- Assisted in hiring
- Wrote sales projections
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Helped employees accomplish tasks during peak periods.
Shift Leader
Chick-fil-A
Nazareth, PA
03.2019 - 12.2019
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Shift Manager (full-time)
McDonald's
Oak Ridge, NC
01.2013 - 02.2019
- Received excellent team building award
- Counted safe and tills
- Assisted in development and training of new employees
- Assisted in hiring
- Open and close the restaurant
- Scheduling of 60 employees
- Handled customer complaints via phone and face to face
- Troubleshooted technological difficulties.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Education
Associate in Science (AS) in Science -
Guilford Technical Community College
05.2022
High school or equivalent in General education -
Northwest Guilford High School
06.2014
Skills
- Customer Service (10 years)
- Key Holder (8 years)
- Training and Mentoring
- Punctual and Reliable
- Shift Supervisor experience (8 years)
- Recruiting (6 years)
- Hiring (7 years)
- Schedule Management (7 years)
Timeline
Shift Manager
Mcdonalds
01.2020 - Current
Shift Leader
Chick-fil-A
03.2019 - 12.2019
Shift Manager (full-time)
McDonald's
01.2013 - 02.2019
Associate in Science (AS) in Science -
Guilford Technical Community College
High school or equivalent in General education -
Northwest Guilford High School